Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Stimmen zur Aktivität von Amie Brennan-
This is amazing! Such a time saver. I only hope Zendesk build in a few more long awaited gems like this. :)
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+1 I have multiple customers who would like to utilise such a feature. Using custom-coded workarounds is tiresome and this should be built-in functionality. Use case: There are various reasons why...
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I will second this. I have plenty of Zendesk customers who wish to be able to select multi groups on the same live dashboard.
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hey PAUL STRAUSS, You could look to create a webhook that can update data inside of a ticket field. Check out this article we have on how to do this here: How to copy ticket data into a custom fiel...
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hey Karen Hynes Is there any update on when agent status reporting for talk will come out? I have some large customers using ZD who are DESPARATE to report on this. One of them runs 25+ numbers on...
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Hey Orsolya Forster, Great news! Look forward to the update in Jan. Perhaps marked this post as Planned so other customers know this is coming? :D Best, Amie
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Hey Danielle, I'm just going to point out the blatantly obvious/ manual way you can achieve this currently inside Zendesk. - Create a simple custom text field asking the customer to input their em...
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Hey John, From looking at your screenshot it looks like it's showing 2 different forms. Are you able to go into your ZD Ticket form settings and check that supplyframe form is aligned only to suppl...
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Hey Matt, You could add a tag into the All conditions & Action of your trigger. This should then prevent the trigger from firing a second/many times thereafter. I've added a screenshot below of the...
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Hey Fikir, Whilst this feature is not currently built into the Slack integration; i'd recommend for you to check out this post here in the link below. When an agent @mentions you in Zendesk, it can...