Amie Brennan
Solutions consultant for SuccessCX - Australia's #1 Zendesk Master Partner
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Neueste Aktivität von Amie Brennan-
Chat Conversions in Explore Reporting
BeantwortetFeature Request Summary:Explore reporting to display chat conversions, as per the current chat platform.Description/Use Cases:When reporting on chat performance, the admin team would like to be abl...
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Zendesk IVR cross platform support - Point to Support or Sell Instance.
BeantwortetWith customers beginning to utilize the Support & Sell instance together, it would be great if the talk capabilities across the 2 platforms were synced together. For example, utilizing a single nu...
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Dual Support & Sell Talk Business Verification
BeantwortetI've just been through the process of obtaining a mobile number for our Support & Sell instances. It's terrible!! You have to repeat the same process on both platforms to submit for business verifi...
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Bulk update ticket field settings
New Feature request for ticket fields: It would be great if we had the ability to be able to bulk update ticket field permissions from within the UI. Eg. I have a bunch of fields that I need to up...
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Combine the 3 default Guide dashboards together
AbgeschlossenIt's really frustrating that there are now 3 different default Guide dashboards inside Explore now. I often find myself clicking in and out of them until I find the right one. Can we please com...
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IVR Menu - "Add Another" route button option
BeantwortetHey ZD Talk Team, It would be really great/intuitive if you could add a simple "Add route" button to the existing edit route window when creating a new IVR routing option. Purpose of it would be i...
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Add Brands column to Ticket Forms page
Feature request: Add a brands column to the ticket forms page so we can easily see which forms are aligned to which brands without needing to click inside the form itself. Right now some clients ...
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Nesting drop-down values doesn't show full path selected on ticket form or within the field itself
Hi Team, Feature request: Small feature request - but with huge gains! As a Zendesk Partner, I often have customers who complain that when we nest options in a drop-down field, the field doesn't sh...
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Bulk update ticket form brands
Hey Team, It would be really handy if we could get some better ticket form management. Right now I have to click into every single ticket form individually to align it to a brand, or re-align over ...
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Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.
GeplantHi There, I'd like to throw my hat in the ring here for an Explore feature request. Request: The ability to be able to schedule a single report to be delivered to an agent/admin; in the event the...