Danny Koss

1. Community
2. Zendesk Suite Q&A
3. Icon before article title

Hi Ifra, thanks very much for the response. I receive an error when using is_external - I'm guessing this may be because we are using a v1.0 API guide theme. Do you know if that might be the issue?...

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• Danny Koss
• Erstellt 31. März 2023 21:52
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1. Community
2. Zendesk Suite Q&A
3. Icon before article title

Is it possible to add icons to the search_results.hbs template? Specifically, I'm looking to add the lock fas icon to search results that are set to "internal."

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• Danny Koss
• Erstellt 30. März 2023 23:39
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1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

I can confirm that the messaging authentication is working as designed and conversations from users who have existing end-user profiles are being merged into that profile with the corresponding e...

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• Danny Koss
• Erstellt 19. September 2022 14:54
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1. Messaging
2. ...
3. Third party and social messaging channels
4. Enabling customers to continue conversations through social channels

Are there any plans to extend this to the mobile SDKs?

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• Danny Koss
• Erstellt 9. Februar 2022 21:52
• 0 Stimmen

1. Bots and automation
2. Bots and automation advice and troubleshooting
3. How can I change the name of my bot in the messaging widget?

Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?

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• Danny Koss
• Erstellt 25. Januar 2022 23:36
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

Thanks, Brett.  In reviewing this documentation, it looks like there is a "name" object which maps to the title of the selected field.https://developer.zendesk.com/rest_api/docs/support/ticket_fiel...

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• Danny Koss
• Erstellt 11. November 2019 18:35
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1. Community
2. Zendesk Suite Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

I've had success in auto-setting the subject based on the selected field using code similar to: $("#new_request").submit(function(e){var subject_value = $("#request_custom_fields_xxxxxxx").val();$(...

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• Danny Koss
• Erstellt 6. November 2019 02:59
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1. Community
2. Zendesk Suite Q&A
3. Talk - Forward to external number during certain hours

James, Thanks for the additional suggestion.  I think that setup might work for us.  Very much appreciate your help!

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• Danny Koss
• Erstellt 28. November 2018 16:42
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1. Community
2. Zendesk Suite Q&A
3. Talk - Forward to external number during certain hours

No problem at all.  During 5p-3a, we'd ideally like calls to go to VM.  If that's not an option, we'd like for them to not be forwarded to the overflow line.

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• Danny Koss
• Erstellt 28. November 2018 00:22
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