Danny Koss

1. Zendesk updates
2. Announcements
3. New Flow Builder features

Is it possible to reference attributes from an authenticated end-user in the flow builder? For example, if an authenticated end-user begins interacting with the chat bot, would it be possible to us...

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• Danny Koss
• Erstellt 18. Oktober 2022 14:45
• 3 Stimmen

1. Web Widget
2. Web Widget documentation
3. Authenticating end users in messaging for the Web Widget and mobile SDK

I can confirm that the messaging authentication is working as designed and conversations from users who have existing end-user profiles are being merged into that profile with the corresponding e...

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• Danny Koss
• Erstellt 19. September 2022 14:54
• 0 Stimmen

1. Messaging
2. ...
3. Third party and social messaging channels
4. Enabling customers to continue conversations through social channels

Are there any plans to extend this to the mobile SDKs?

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• Danny Koss
• Erstellt 9. Februar 2022 21:52
• 0 Stimmen

1. Bots and automation
2. Bots and automation advice and troubleshooting
3. How can I change the name "Answer Bot" in the messaging Web Widget?

Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?

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• Danny Koss
• Erstellt 25. Januar 2022 23:36
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

Thanks, Brett.  In reviewing this documentation, it looks like there is a "name" object which maps to the title of the selected field.https://developer.zendesk.com/rest_api/docs/support/ticket_fiel...

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• Danny Koss
• Erstellt 11. November 2019 18:35
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

I've had success in auto-setting the subject based on the selected field using code similar to: $("#new_request").submit(function(e){var subject_value = $("#request_custom_fields_xxxxxxx").val();$(...

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• Danny Koss
• Erstellt 6. November 2019 02:59
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Allow editing of "Your email address" text description on "Submit a request"

Is it possible to re-order the email field (ie push lower down on the page) on the new request page?

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• Danny Koss
• Erstellt 28. August 2019 22:12
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Talk - Forward to external number during certain hours

James, Thanks for the additional suggestion.  I think that setup might work for us.  Very much appreciate your help!

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• Danny Koss
• Erstellt 28. November 2018 16:42
• 0 Stimmen