
Danny Koss
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Danny Koss hat einen Kommentar hinterlassen
Is it possible to reference attributes from an authenticated end-user in the flow builder? For example, if an authenticated end-user begins interacting with the chat bot, would it be possible to us...
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Danny Koss hat einen Kommentar hinterlassen
I can confirm that the messaging authentication is working as designed and conversations from users who have existing end-user profiles are being merged into that profile with the corresponding e...
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Danny Koss hat einen Kommentar hinterlassen
Are there any plans to extend this to the mobile SDKs?
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Danny Koss hat einen Kommentar hinterlassen
Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?
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Danny Koss hat einen Post erstellt
View social media profile details in Zendesk
We're considering Zendesk for our social media support operations. In our testing, there doesn't seem to be native functionality to view a social user's profile information (tweets, follower count,...
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Danny Koss hat einen Kommentar hinterlassen
Thanks, Brett. In reviewing this documentation, it looks like there is a "name" object which maps to the title of the selected field.https://developer.zendesk.com/rest_api/docs/support/ticket_fiel...
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Danny Koss hat einen Kommentar hinterlassen
I've had success in auto-setting the subject based on the selected field using code similar to: $("#new_request").submit(function(e){var subject_value = $("#request_custom_fields_xxxxxxx").val();$(...
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Danny Koss hat einen Kommentar hinterlassen
Is it possible to re-order the email field (ie push lower down on the page) on the new request page?
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Danny Koss hat einen Post erstellt
Explore: Default Filter
BeantwortetIs it possible to apply a default set of filters when a dashboard is first loaded? Filters seem to be unapplied initially, making it difficult and time-consuming to manipulate data.
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Danny Koss hat einen Kommentar hinterlassen
James, Thanks for the additional suggestion. I think that setup might work for us. Very much appreciate your help!