William Grote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Understanding Guide user permissions for knowledge base access

This is not an option, since im trying to edit the Management Permission roles for the User Segments that have Guide permissions - I have a duplicate Management Permission User Segment called  Admi...

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• William Grote
• Erstellt 20. Oktober 2022 14:36
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Understanding Guide user permissions for knowledge base access

I am trying to delete Publishers and editors but it says 'in -use' even though no articles are assigned this group - I have an identical group called Documentation Team I wish to use in its place A...

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• William Grote
• Erstellt 19. Oktober 2022 17:56
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

I would also like the ability to grant or restrict guide article visibility to multiple user segments, rather than having to create additional new segments to reflect a combined group

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• William Grote
• Erstellt 12. Oktober 2022 13:59
• 3 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status

Hi Heather Thanks for the updates, in our integration, it looks like there is a new status on the Jira side called "Fix Applied" I have not set any custom web hooks for any field mapping, just the ...

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• William Grote
• Erstellt 10. Oktober 2022 22:37
• 0 Stimmen

1. Bots and automation
2. Zendesk bot documentation
3. Zendesk bot resources

Cheeny Aban We are using AB with Messaging and would like a way to have a slightly different message response in one of our flows if the chat requester is in North America vs. the UK, since we don'...

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• William Grote
• Erstellt 17. August 2022 13:32
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting agent editing and publishing permissions on knowledge base articles

Jennifer Rowe   How can I set up guide so that I have a small custom management group of agents able to edit and view and create - but not publish and then only 1-2 specific admins allowed to actua...

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• William Grote
• Erstellt 16. August 2022 18:05
• 1 Stimme

1. Guide
2. ...
3. How to manage the help center
4. How do I manually create anchor links in articles?

However in another article, I added an anchor tag, and the anchor appears in the Headings list and there is no Anchors section?

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• William Grote
• Erstellt 30. Juni 2022 21:40
• 1 Stimme

1. Guide
2. ...
3. How to manage the help center
4. How do I manually create anchor links in articles?

OK, something changed today, now when I am manually adding anchors, and then go to the links, I see a new section called Anchors?

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• William Grote
• Erstellt 30. Juni 2022 21:38
• 1 Stimme

1. Guide
2. ...
3. How to manage the help center
4. How do I manually create anchor links in articles?

THANK YOU! works just as I had hoped for!

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• William Grote
• Erstellt 28. Juni 2022 19:54
• 0 Stimmen

1. Guide
2. ...
3. How to manage the help center
4. How do I manually create anchor links in articles?

Is there a way to add anchors to longer articles so that a user can jump to that part of the article without making it a clickable link? We are adding in context help tips to our UI and want to all...

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• William Grote
• Erstellt 28. Juni 2022 15:56
• 0 Stimmen