William Grote
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Neueste Aktivität von William Grote-
Action business rule triggers from Flow Builder choice options in Messaging chats
I was really surprised to learn you can not add a tag or trigger action to a chat based on the choices suggested in the Flow Builder, this seems like a no brainer. I know you can from a custom dro...
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Maintain translated chat transcripts in ticket from Google Translate
BeantwortetWhile I LOVE the translate option, the utility is diminished right now (according to the chat gods) At the end of the chat when a ticket is created, none of the end-user message translations appea...
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Adding Ticket ID when you receive an offline notification from Zendesk Chat
It woudl really save time to link the ID of the ticket that was created from the Offline chat form be included in the email notification from zopim so that you could easily find the ticket and see ...