Otto Lindqvist
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Otto Lindqvist hat einen Post erstellt
Adding tags in update tickets API
Hi! I found in https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket that for handling tags I need to use additional_tags. However it does not seem to work when I'm j...
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Otto Lindqvist hat einen Kommentar hinterlassen
Thanks for the tips. This definately helped me forward. In order to get valid json array, I had to do a quick if statement inside the loop. Here's the code working for me if someone else is intere...
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Otto Lindqvist hat einen Kommentar hinterlassen
Hi Efthymis! When you want to update custom fields on tickets via API, you need to have to have correct structure. Custom fields on the ticket JSON needs to be on an array like this: { "tic...
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Otto Lindqvist hat einen Post erstellt
Attachments in latest_comment placeholder
BeantwortetHi, I'm integrating to our internal system and need attachments to be available too. I've been trying to work on with latest_comment placeholders but seems that if I have multiple attachment on tic...
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Otto Lindqvist hat einen Kommentar hinterlassen
Thanks for the reply Ronald! What you quoted from the docs is excactly what I read and understood also. However I could not find documentation about that how to use those features, especially the ...
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Otto Lindqvist hat einen Kommentar hinterlassen
I was investigating creating threads from new tickets to our other internal system. However this requires data to be in form-data format. Is this something that I can do in ¨Webhooks? Also, can I p...
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Otto Lindqvist hat einen Kommentar hinterlassen
Thanks Eugene for the reply. I need to check browser settings then too, that's new information.
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Otto Lindqvist hat einen Kommentar hinterlassen
+1 from me too.
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Otto Lindqvist hat einen Kommentar hinterlassen
Thanks Daniel, this works great for me!
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Otto Lindqvist hat einen Kommentar hinterlassen
Hi, Thanks for the response. I actually tried that already but it didnt work for me. I tried it first with data sorted by ticket ID, it worked good. This is result without filtering: This is re...