Graham Haire

1. Community
2. Feedback - Help Center (Guide)
3. Notification about comment on Article in Guide

Ideally, we could have a View that we as Agents could monitor for comments to articles.  Having to go to each article and 'follow' them seems a bit much.  

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• Graham Haire
• Erstellt 8. Februar 2022 20:30
• 6 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Private Comments app - official feature request thread

The link in the post is broken.

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• Graham Haire
• Erstellt 2. Februar 2022 03:13
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

Hi Jennifer - the link to the following Trigger Recipes are broken: Can I notify a group if a ticket has not been updated? Can I be notified when a problem ticket has reached a certain number of i...

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• Graham Haire
• Erstellt 2. Februar 2022 02:22
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Explore: reporting visitors of Guide Knowledge Base

Hi Brett - The link in your response is no longer valid. One of the features I am trying to do with Guide is the ability to track who has seen an alert either through an acknowledgement process or ...

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• Graham Haire
• Erstellt 27. Oktober 2021 20:27
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing, approving, and publishing articles with Team Publishing

Thanks for coming back to me, Brett.  I was about to post to the Guide Product Feedback site as you suggested however Jonathan beat me to it with this feedback article "Separate Permissions for App...

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• Graham Haire
• Erstellt 3. September 2021 01:32
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Hi all, I noticed a blank line with the Article Views table in the Zendesk Guide: KNowledge Base dashboard.  This is a default dashboard, not one I have customized.  In the table that shows the top...

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• Graham Haire
• Erstellt 30. August 2021 03:42
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing, approving, and publishing articles with Team Publishing

Is there a way to allow certain agents to Approve articles without allowing them to Publish articles?  I have used User Segments and Management Permissions to allow for Edit permission to a certain...

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• Graham Haire
• Erstellt 26. August 2021 20:57
• 0 Stimmen

1. Agent guide
2. Ticket management
3. Creating a ticket on behalf of the requester

When I manually create a ticket for a customer I fill in the data on the form much in the way described above either as a public or private ticket.  I then Submit as New or as Open.  In both cases,...

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• Graham Haire
• Erstellt 28. Mai 2021 00:16
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Reusing images in multiple Articles

Yippeee!!

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• Graham Haire
• Erstellt 6. Januar 2021 21:52
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Reusing images in multiple Articles

Thanks Kyle - Not a bad workaround.  It does work.  I'll wait on other comments before making this a more permanent solution,

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• Graham Haire
• Erstellt 5. Januar 2021 23:57
• 0 Stimmen