Mark Szymanski
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Mark Szymanski hat einen Kommentar hinterlassen
Thanks Paolo. A bit confusing that it doesn't have the same text. Seems it should be made the same in the product as in the help article. We see "Account owner's address needs to be verified." ...
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Mark Szymanski hat einen Kommentar hinterlassen
If anyone else needs to know this, I found how to deactivate HC for end users here - https://support.projectn95.org/hc/admin/general_settings Evidently what I had done before was just disable acces...
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Mark Szymanski hat einen Kommentar hinterlassen
Thanks Mariam. Yes, as mentioned I too have been successful with the blocklist, specifically both using reject:qq.com and suspend:qq.com. What concerns me more at this point is why anything from ...
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Mark Szymanski hat einen Kommentar hinterlassen
Same here, spam with Chinese characters, especially from qq.com, and via the web form. We disabled Chat long ago, and recently disabled the Help Center too as it was not being used. How can we di...
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Mark Szymanski hat einen Kommentar hinterlassen
Hi, Lately we've seen a new Cause of suspension - Account owner's address needs to be verified. It's not listed in this article. We seem to be getting some legit customer emails as well as a lot o...
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Mark Szymanski hat einen Kommentar hinterlassen
Adding my voice to this feature request. Have to agree with many of the other commenters that it's amazingly disappointing and frustrating that this has not been implemented yet, especially after ...
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Mark Szymanski hat einen Kommentar hinterlassen
The article states "For SLA policies to work, tickets need to have a Priority value. If you do not set a Priority then none of your rules will be met." This makes sense because in the SLA policies...
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Mark Szymanski hat einen Kommentar hinterlassen
Yes! I too think this would be great. I have a group of about 10 currently that were suspended by someone else before being downgraded to Light Agents, and are counting against our seats license....
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Mark Szymanski hat einen Kommentar hinterlassen
Yes! Definitely needs an export function.
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Mark Szymanski hat einen Kommentar hinterlassen
Hi, In my organization's case, it's not the custom fields so much we need available as just more basic existing metrics in the dataset. For example, we want to have the Activity Report in Sell rep...