Mark Szymanski
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Mark Szymanski hat einen Kommentar hinterlassen
Adding my voice to this feature request. Have to agree with many of the other commenters that it's amazingly disappointing and frustrating that this has not been implemented yet, especially after ...
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Mark Szymanski hat einen Kommentar hinterlassen
The article states "For SLA policies to work, tickets need to have a Priority value. If you do not set a Priority then none of your rules will be met." This makes sense because in the SLA policies...
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Mark Szymanski hat einen Kommentar hinterlassen
Yes! I too think this would be great. I have a group of about 10 currently that were suspended by someone else before being downgraded to Light Agents, and are counting against our seats license....
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Mark Szymanski hat einen Kommentar hinterlassen
Yes! Definitely needs an export function.
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Mark Szymanski hat einen Kommentar hinterlassen
Hi, In my organization's case, it's not the custom fields so much we need available as just more basic existing metrics in the dataset. For example, we want to have the Activity Report in Sell rep...
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Mark Szymanski hat einen Post erstellt
Sell reports in Explore
I realize this is in beta, but here are a few related features which would be great to have: - the ability to clone or pipe an existing report in Sell into Explore. An example is the Activity Repo...
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Mark Szymanski hat einen Post erstellt
New Team Members page nice but columns should include Role, other features
Nice but columns should include Role. Should also be able to sort on any column. Would be great to be able to select which columns appear. Also, the Roles page does not include Admins. I'd basical...
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Mark Szymanski hat einen Kommentar hinterlassen
Hi, The error message we get does not have a number. Using the sign-in with Google option, we get: Integration with your account failed with the following error codes: authentication: Login/pass...
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Mark Szymanski hat einen Kommentar hinterlassen
I would also like to see this be a feature added - the ability to recover a deleted user. Agree that it's really not a soft delete if it can't be restored. Thanks.
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Mark Szymanski hat einen Kommentar hinterlassen
My enhancement request would be to make the number configurable. Why an arbitrary 48? So many other robust feature sets in the product. Doesn't seem that it would be difficult. I'm rather surpri...