Mark Szymanski
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Neueste Aktivität von Mark Szymanski-
Adding my voice to this feature request. Have to agree with many of the other commenters that it's amazingly disappointing and frustrating that this has not been implemented yet, especially after ...
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The article states "For SLA policies to work, tickets need to have a Priority value. If you do not set a Priority then none of your rules will be met." This makes sense because in the SLA policies...
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Yes! I too think this would be great. I have a group of about 10 currently that were suspended by someone else before being downgraded to Light Agents, and are counting against our seats license....
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Yes! Definitely needs an export function.
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Hi, In my organization's case, it's not the custom fields so much we need available as just more basic existing metrics in the dataset. For example, we want to have the Activity Report in Sell rep...
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Hi, The error message we get does not have a number. Using the sign-in with Google option, we get: Integration with your account failed with the following error codes: authentication: Login/pass...
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I would also like to see this be a feature added - the ability to recover a deleted user. Agree that it's really not a soft delete if it can't be restored. Thanks.
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My enhancement request would be to make the number configurable. Why an arbitrary 48? So many other robust feature sets in the product. Doesn't seem that it would be difficult. I'm rather surpri...