Chanteena Murphy
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Neueste Aktivität von Chanteena Murphy-
This is a feature that would be incredibly helpful, however, I would like to see the ability to archive by Brand, meaning, entering an email address for archiving in the brand page. This should al...
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Hi Nicole! We are trying to use a view that shows which tickets come in with attachments. These are handled as a different priority group compared to other tickets and we would like to be able to...
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I am constantly getting this error while trying to select "Updater Name" filters. I have already added an extra filter to narrow down "Updater Role" to Agent and Admin (or excluding null and end u...
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Agreed! The PDF resolution quality is horrible! I really want to see this improved ASAP. Even taking a snip from the live dashboard turns out with low resolution. It almost seems like the whole...
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Does the function of adding tags operate on ticket creation or just update? I am looking for a way to recognize new tickets with attachments before the ticket gets opened by an agent (using the ta...
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Can you please define what is counted as a "Touch" in the following metrics? I have reviewed our metrics and based on the initial percentages, it appears this only counts public agent replies. ...
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Agreed! I want to be able to report on available time and away time via Explore! It is common practice in contact centers to be able to monitor status/time allocation on a daily basis and not havi...
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Agreed! I want to be able to report on available time and away time via Explore! Additionally, I want to be able to have a Lunch/Break status in talk/chat as planned/allocated time in the day and...