Sebastian
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Sebastian hat einen Kommentar hinterlassen
This is weird. Most of our users do not belong to any organization. They can create tickets without chosing an organization. But it is not possible to set other tickets to that non existing standar...
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Sebastian hat einen Kommentar hinterlassen
This is needed. Especially since tickets from members without organization open without having an organization but as soon as a user has one or two organizations the choice drop down appears and th...
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Sebastian hat einen Kommentar hinterlassen
Zendesk is putting all their time into developing new features that have to be paid extra on top. Even more with the new owners.
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Sebastian hat einen Kommentar hinterlassen
Steven Hampson, you can use a trigger to add a tag to tickets that were created in the contact form since you know they are the real users. Or you can create views and divide tickets based on the c...
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Sebastian hat einen Kommentar hinterlassen
How to search for all agents excluding light agents and admins?
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Sebastian hat einen Post erstellt
SSO setup is not trustworthy
We use JWT for our enduser login into the helpdesk and SAML for our agents through jumpcloud. However, all agents also have to have an account at the ressource that JWT is using, since it is our co...
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Sebastian hat einen Kommentar hinterlassen
I don't think you can trust on zendesk to deliver. Promised too often and requested too long already. Maybe give Lovelyviews a try. You can restrict it to yourself only and use it for $2 a month. I...
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Sebastian hat einen Kommentar hinterlassen
Rachael, if it is for different teams anyway then you could restrict the visibility of the views to the team members that need to see them.
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Sebastian hat einen Post erstellt
Automatic mails can't be personalized with sender name
Hi, The automatic mails from triggers are only sent with a standard name that is also used elsewhere. So they are always unpersonalized. Also if one would try to use API updates of tickets, the upd...
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Sebastian hat einen Kommentar hinterlassen
This should be standard. Sad this needs another paid upgrade from zendesk or a third party app.