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Ruddy DEROSIERS

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  • How to notify only CC's users

    1. Community
    2. Zendesk Suite Q&A

    Hi, I have a problem about CC's email notifications. In my triggers, when requester update his own ticket, i'm not sending email notification to requester. The problem is that we can't send email n...

    • Ruddy DEROSIERS
    • Erstellt
    • 5 Follower
    • 7 Kommentare
    • 1 Stimme

  • Show Organization name in "My Activities" page

    1. Community
    2. Feedback - Help Center (Guide)

    Hi, I have a problem and i need your expertise. Some of our customers belong to multiple organizations. The problem is that "My activites" page show all of their requests but they don't see the org...

    • Ruddy DEROSIERS
    • Erstellt
    • 2 Follower
    • 1 Kommentar
    • 0 Stimmen

  • Amount of transferred tickets

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    1. Community
    2. Zendesk Suite Q&A

    Hello, I would like to know if we have the possibility to know, per month, the amount of tickets transferred from one or more groups to another?This is to allow us to know the monthly volume of tic...

    • Ruddy DEROSIERS
    • Erstellt
    • 3 Follower
    • 1 Kommentar
    • 0 Stimmen