Morgan King

1. Community
2. Feedback - Help Center (Guide)
3. Define a segment with exclude and include logic

This is absolutely necessary with larger and more complex organizations. Within my organization we often have contractors that work for us. We also host our internal knowledge repository in the Zen...

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• Morgan King
• Erstellt 22. Mai 2023 14:04
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing search and filter for the account level image gallery

This is only for content blocks, correct? When will this be fully account-wide (i.e. in regular articles that do not use content blocks)?

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• Morgan King
• Erstellt 4. April 2023 20:33
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing images in content blocks and a new image gallery

This is a fantastic release! Is there any idea on timing around removing the limitation with the last bullet and expanding the image gallery to articles? 

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• Morgan King
• Erstellt 31. Oktober 2022 13:23
• 3 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. End-User New Message Notification

Is this still anticipated to do and is this going to be for both Chat and Messaging?

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• Morgan King
• Erstellt 2. September 2022 13:57
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Hello Tony! I saw this on the roadmap for Guide Knowledge Management (bottom of page) - it is under Planned:   One of the most requested features in Knowledge Management, and one of the most import...

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• Morgan King
• Bearbeitet 4. August 2022 16:34
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to Show/Hide HTML content based on user tags

Has anyone ran into this not working on Theme version 2.9 even after the above replacements in the previous comments suggest?

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• Morgan King
• Erstellt 22. März 2022 15:00
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Ability for Owners to be User Segments

I would agree that permissions is best done through the "Managed by" field, which utilized User Segments. However, it is the Owner field that gets the "needs verified" emails, so we are not able to...

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• Morgan King
• Erstellt 1. März 2022 16:11
• 0 Stimmen

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. About the bot builder

Some things that would be beneficial that have greatly hindered our ability to use this feature include: Being able to call user segmented articles Ability to insert custom links - just providing...

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• Morgan King
• Erstellt 2. Februar 2022 13:43
• 1 Stimme