Edwin Schukking

1. Community
2. Zendesk Suite Q&A
3. Exporting Solved Tickets with Comments in Excel Format

ad 3. To our own satisfaction, we have been using the 3rd party app https://www.zendesk.com/marketplace/apps/support/198393/advanced-search/ to export ticket data.

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• Edwin Schukking
• Erstellt 24. Februar 2023 07:23
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1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Do I understand correctly that also tickets created on behalf of requesters as described in https://support.zendesk.com/hc/en-us/articles/4408882462618-Creating-a-ticket-on-behalf-of-the-requester ...

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• Edwin Schukking
• Erstellt 13. Februar 2023 09:51
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Different Macro Behavior Based on Conditions ("Dynamic" Macros)

Hi @... , I understand from your text that the agents need to select a macro manually.  I think what you are requesting are conditional macros and this would imo considerably change the way we curr...

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• Edwin Schukking
• Erstellt 29. Januar 2023 16:06
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1. Community
2. Zendesk Suite Q&A
3. How do you prevent agents from capturing public comments when the customer does not have an email address?

You could create a trigger which when fired upon ticket creation will create an internal note mentioning the ticket agent needs to check the requester and support email address before updating the ...

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• Edwin Schukking
• Bearbeitet 28. Oktober 2022 18:24
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Ticket status meaning

Hi Brett Bowser, I am not sure if the question had already been asked, but is it possible in the future to have the ticket status On Hold enabled by default? If I am not mistaken, at the moment thi...

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• Edwin Schukking
• Erstellt 28. Oktober 2022 07:22
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1. Community
2. Zendesk Suite Q&A
3. How to create views for specific timeframe

Hi Khanh, May I ask you what the purpose of these views would be?  I am using views (Zendesk Support) to keep track of the active tickets and dashboards (Zendesk Explore) to keep track of tickets i...

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• Edwin Schukking
• Erstellt 6. Oktober 2022 08:35
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1. Community
2. Zendesk Suite Q&A
3. [Copenhagen Theme] hide comment count in Recent Activity?

Thank you so much, this indeed did the trick!

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• Edwin Schukking
• Erstellt 26. August 2022 12:42
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