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Tres Moore

Beigetreten 15. Apr. 2021

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Letzte Aktivität 24. Aug. 2022

Folge ich

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Community-Kommentar Q&A - Reporting and analytics

Pedro Rodrigues I'd like to do the same as the original poster but don't understand your question. 

How would I go about reporting on all updates by agent who either updated a ticket to pending, solved, or on hold? 

My end goal is to produce one metric for:  total tickets created - tickets updated to pending, solved, or on hold by date the ticket was created 

Kommentar anzeigen · Gepostet 07. Juni 2022 · Tres Moore

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KommentarSingle sign-on

If one of our users uses social single sign on, are we able to see which users by email viewed a particular article? 

Kommentar anzeigen · Gepostet 31. Mai 2022 · Tres Moore

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Community-Kommentar Feedback - Ticketing system (Support)

Darn it, came to this thread in need and was hoping this was live at this point. 

Definitely something that would be helpful for my team!

Kommentar anzeigen · Gepostet 21. Apr. 2022 · Tres Moore

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