Paul Lawrence

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Add CC field to Web Widget

I agree. The previous version had the CC box for users. I use the Web Widget in applications and on webpages. My customers/users are always asking for the CC to be added back.  

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• Paul Lawrence
• Erstellt 26. Juli 2021 15:27
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Help Center Reporting in Explore

Hi, Here is another related post about the "Searches" report. https://support.zendesk.com/hc/en-us/community/posts/360042151414-Ability-to-see-what-users-search-for-via-Guide-Widget-gone-for-new-ac...

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• Paul Lawrence
• Erstellt 29. März 2021 11:38
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Help Center Reporting in Explore

Hi, The ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles. Seeing customer searches has helped me r...

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• Paul Lawrence
• Erstellt 22. März 2021 15:33
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feedback: Pathfinder

Hi, I want to request also that the Pathfinder app to be restored as a version 2 app. I need this app to help maintain my help center FAQs with the correct labels to create better search results an...

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• Paul Lawrence
• Erstellt 4. Juni 2020 16:19
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

+1 I have an accessibility issue with the login popup. Most screen readers cannot detect the login popup and I would like to customize it or use it as a standalone page in my Help Center.

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• Paul Lawrence
• Erstellt 24. August 2018 14:05
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Embed a PDF in Help Center articles

Hi, Sorry about not posting a status update sooner. I opened a support ticket to address the issue in the new Help Center format not allowing PDFs to be displayed as the article when the PDF is sto...

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• Paul Lawrence
• Erstellt 9. Mai 2018 20:10
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Embed a PDF in Help Center articles

@ioannis Sorry about not being clear on the Help Center version. I updated my previous post and I will post the results on the new help center theme.

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• Paul Lawrence
• Erstellt 17. April 2018 19:15
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Embed a PDF in Help Center articles

@ioannis Thanks! It worked fine on the older version of the Help Center with attached PDFs in an article that is viewable (not hidden). I need to test in the new version of the Help Center now.  

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• Paul Lawrence
• Erstellt 17. April 2018 17:16
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Embed a PDF in Help Center articles

Hi, Zendesk is depricating the ability to upload PDF files as assets with the new Help Center templates. Has anyone had any success with displaying article PDF attachments in the same article for t...

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• Paul Lawrence
• Erstellt 16. April 2018 20:35
• 0 Stimmen