Paul Lawrence
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Stimmen zur Aktivität von Paul Lawrence-
Hi, I want to request also that the Pathfinder app to be restored as a version 2 app. I need this app to help maintain my help center FAQs with the correct labels to create better search results an...
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I agree. The previous version had the CC box for users. I use the Web Widget in applications and on webpages. My customers/users are always asking for the CC to be added back.
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Hi, The ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles. Seeing customer searches has helped me r...
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Hi, I agree that the ability to see searches entered on a guide and in a widget in a report is necessary for account managers to improve the search results for articles. Seeing customer searches ha...
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Hi, Zendesk is depricating the ability to upload PDF files as assets with the new Help Center templates. Has anyone had any success with displaying article PDF attachments in the same article for t...
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@ioannis Thanks! It worked fine on the older version of the Help Center with attached PDFs in an article that is viewable (not hidden). I need to test in the new version of the Help Center now.
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@ioannis Sorry about not being clear on the Help Center version. I updated my previous post and I will post the results on the new help center theme.
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Hi, Sorry about not posting a status update sooner. I opened a support ticket to address the issue in the new Help Center format not allowing PDFs to be displayed as the article when the PDF is sto...
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Hi Erin, I too would like to see a group restriction feature like what Kristin described. I was asked by my managers to create a group for researchers so they can collaborate(as light agents) on on...
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Hi, Here is another related post about the "Searches" report. https://support.zendesk.com/hc/en-us/community/posts/360042151414-Ability-to-see-what-users-search-for-via-Guide-Widget-gone-for-new-ac...