Mark Leci
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Neueste Aktivität von Mark Leci-
From what I've observed, the issue is not that explore uses the name as a unique identifier. That would be extremely odd design. The issue is that renaming the group creates a brand new group inste...
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I would challenge this assumption. Why do you have so many forms? My guess is that this isn't necessary, and instead you could set the form automatically based on a small number of key questions.
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That makes sense for sure. What are your requirements for this function? Do you need it to be reportable via zendesk? Does it have to be linked to the ticket? Would you prefer a form or something t...
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Natalie Fischer I think you can actually do this today. I believe this is how it would work 1. Create a custom date field for reminder date 2. Add the field to a ticket form and make it required o...
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There's some misleading terminology used here that has been causing problems for my team. 'Create Reports' allows users to create queries, which implies that queries are reports. That makes sense b...
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@... sorry I missed this - thank you for your reply! It would be pretty much that criterion that determines if a trigger is safe to remove, which is the reason this is a problem for us because we ...
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It would be great if this could be implemented sometime soon. Since switching to the agent workspace this has been our biggest source of agent complaints. The default view simply doesn't make sense...
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Hines, RJ I might be wrong, but I think your graph above is the same problem I'm running into, which is that instead of 'tickets created or solved on x date' you have 'tickets created on x date tha...
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@... thank you for the follow up and the context on future development!
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I'm actually interested in this for a slightly different reason that could also be solved by another method, but sharing here in case its useful - we have a lot of triggers that add or remove a tag...