Peter Ledeboer

1. Community
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

We use Zendesk to service both external and internal (agents) users. Getting feedback via the CSAT from our Internal users would be very beneficial.

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• Peter Ledeboer
• Erstellt 1. Juni 2021 10:39
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Multi-select in user profiles & organizations

+1 for multiselect in organisations and users. We have multiple apps and it would be useful to be able to identify which orgs use which of our apps.

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• Peter Ledeboer
• Erstellt 26. Mai 2021 08:58
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Reporting on organisation data

Hi Taylor I tried what you said with the second query using the Support: Ticket Updates dataset. COUNT(Tickets)  does not seem to be an available metric to select in this dataset. Is that a custom ...

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• Peter Ledeboer
• Erstellt 10. September 2020 09:23
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Reporting on organisation data

Hi. Will Explore be including the option to report on Organisations and custom field data against them that is not linked to tickets being submitted against them?  I would like to be able to create...

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• Peter Ledeboer
• Erstellt 3. September 2020 10:15
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agents should be able to submit CSAT surveys too

We have internal users where they are light agents and requesters. I would like to get their feedback on our support via the CSAT.  

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• Peter Ledeboer
• Erstellt 28. Mai 2020 09:29
• 1 Stimme