Bonnie Pohlschneider
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Bonnie Pohlschneider hat einen Kommentar hinterlassen
Thank you for your input Milena Rusanova GfK. The legality of sending personal information to the wrong address is why we have refrained from bringing additional agents into our instance. It's hard...
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Bonnie Pohlschneider hat einen Kommentar hinterlassen
We find it interesting that the date on this post now reflects when it was updated (not when it was created), and the comments have been truncated to begin in Feb 2021. This issue has been going on...
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Bonnie Pohlschneider hat einen Kommentar hinterlassen
I agree with Meri Miettinen on their response "Another problem with this that we faced recently was that customer wrote the words Out-of-office to the header of the email, so the viable ticket got ...
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Bonnie Pohlschneider hat einen Post erstellt
Send Email Notifications to Secondary Emails in Support
2020-11-12 We have been struggling with issues surrounding primary and secondary email addresses for our end-users. There is a ZD Support thread here that looks like the issue has been going on for...
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Bonnie Pohlschneider hat einen Kommentar hinterlassen
+1 from my team as well. Seeing as how this has been going on for 2 years it seems like we need to get this brought to someone's attention. Do we have anyone from Zendesk who can offer an escalatio...
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Bonnie Pohlschneider hat einen Kommentar hinterlassen
Our company is too small to house an internal development team and that price tag is outlandish for us as well Beth. We haven't broached the API subject but I'm also interested if anyone else has a...
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Bonnie Pohlschneider hat einen Kommentar hinterlassen
That's awesome Graeme! It definitely helps for the initial upload. I realize that we'll end up going the route of the API for constantly changing data but that's a bummer for small companies who do...
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Bonnie Pohlschneider hat einen Kommentar hinterlassen
I agree Judd. When we already have the data in a spreadsheet, there should be an easy way to import that into the system. Eliminates human error and makes our lives easier :)
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Bonnie Pohlschneider hat einen Kommentar hinterlassen
I love Matthew's idea of being able to download, modify and then upload again. It is much simpler from a data entry standpoint to modify inside a spreadsheet versus a webpage. And for data that fre...
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Bonnie Pohlschneider hat einen Post erstellt
Bulk Import Ticket Field Values
When setting up new ticket fields, it would be nice to have an easy way to bulk upload field values for things like drop-downs and multi-selects. I already have the data in an existing database so ...