Phil Williams
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Phil Williams hat einen Kommentar hinterlassen
Neither did I until then! Works a treat though :)
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Phil Williams hat einen Kommentar hinterlassen
Actually I've thought of a way round this. If the ticket arrives from a customer with one of our flag fields I can run an trigger to add a warning internal comment and append that immediately belo...
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Phil Williams hat einen Kommentar hinterlassen
Not really sure if that helps or not 😉
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Phil Williams hat einen Kommentar hinterlassen
Hi Brett, Yep but couldn't find an app that ticked my simple boxes. Aware of the customer context panel but it's not quite "in your face" enough for agents to see.
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Phil Williams hat einen Post erstellt
Agent View Banner dependent on customer field
BeantwortetWe have a need to clearly display a warning when a customer contacts us that has specific data stored on their customer profile on Zendesk. The reason being is that there are certain restricted act...
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Phil Williams hat einen Kommentar hinterlassen
Yep we use it every day. The key issue most people face is the race condition so you do need to be especially careful about that. If the desk encounters a race condition where the comments are cont...
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Phil Williams hat einen Kommentar hinterlassen
Excellent, not a problem! :)
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Phil Williams hat einen Kommentar hinterlassen
If you set the URL as https://yourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false+ and the Attribute Name as ticket[comment][body] Then this will setup the extens...
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Phil Williams hat einen Kommentar hinterlassen
^^ That's the method we use. Works a treat :)
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Phil Williams hat einen Kommentar hinterlassen
Quite surprised this is still a thing. We had a comment today on one of our posts which was dutifully turned into a ticket but I was surprised when I replied that my response didn't get added to th...