Phil Williams
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Neueste Aktivität von Phil Williams-
Neither did I until then! Works a treat though :)
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Actually I've thought of a way round this. If the ticket arrives from a customer with one of our flag fields I can run an trigger to add a warning internal comment and append that immediately belo...
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Not really sure if that helps or not 😉
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Hi Brett, Yep but couldn't find an app that ticked my simple boxes. Aware of the customer context panel but it's not quite "in your face" enough for agents to see.
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Yep we use it every day. The key issue most people face is the race condition so you do need to be especially careful about that. If the desk encounters a race condition where the comments are cont...
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Excellent, not a problem! :)
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If you set the URL as https://yourdomain.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false+ and the Attribute Name as ticket[comment][body] Then this will setup the extens...
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^^ That's the method we use. Works a treat :)
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Quite surprised this is still a thing. We had a comment today on one of our posts which was dutifully turned into a ticket but I was surprised when I replied that my response didn't get added to th...