Amanda Gunn

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16. Dezember 2022 14:53
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15. April 2021 14:38
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Aktivitätsübersicht

Neueste Aktivität von Amanda Gunn

Amanda Gunn hat 14. Dezember 2022 22:05 einen Kommentar hinterlassen
Hi CJ Johnson Thank you for that information, that is unfortunate. I tried using the Datefirst function, but I don't think I have it right, as it now seems to produce the timestamp for when the tic...
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- Amanda Gunn
- Erstellt 14. Dezember 2022 22:05
- 0 Stimmen
Amanda Gunn hat 5. Dezember 2022 18:28 einen Post erstellt
Explore - Reporting on Pending Timestamp
1. Community
2. Feedback - Reporting and analytics (Explore)
Hello I need help creating a report where I can see the timestamp a ticket went to a status of Pending and ONLY the first time. Here is a screenshot of what I have so far. I got the time stamp prod...
- Amanda Gunn
- Erstellt 5. Dezember 2022 18:28
- 3 Follower
- 2 Kommentare
- 1 Stimme
Amanda Gunn hat 24. Januar 2022 17:22 einen Kommentar hinterlassen
Hello, I have a question regarding the following: SLA first reply time targets are fulfilled when a ticket is solved, even if the ticket never had a public comment from an agent. Does this mean f...
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- Amanda Gunn
- Erstellt 24. Januar 2022 17:22
- 1 Stimme
Amanda Gunn hat 27. August 2021 16:23 einen Post erstellt
Talk - Agent in Group Doesn't work on Talk tickets
Beantwortet
1. Community
2. Zendesk Suite Q&A
Hello, Is there a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Group 3 Agent is a Talk agent, but only for calls routing to Group 1 and 2. Agent ...
- Amanda Gunn
- Erstellt 27. August 2021 16:23
- 2 Follower
- 1 Kommentar
- 1 Stimme
Amanda Gunn hat 28. Mai 2021 22:05 einen Kommentar hinterlassen
Hi, Is it possible to write something so that the Default form is the only form in the Help Center available to users? We have many forms that are specific to projects that are only seen to our use...
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- Amanda Gunn
- Erstellt 28. Mai 2021 22:05
- 0 Stimmen
Amanda Gunn hat 27. Mai 2021 22:01 einen Kommentar hinterlassen
Thanks Susan. Yes, I have that all set up. I was hoping that calendar hours didn't take in to account weekends and holidays. Changing it to business hours for the SLA would result in a much longer ...
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- Amanda Gunn
- Erstellt 27. Mai 2021 22:01
- 0 Stimmen
Amanda Gunn hat 27. Mai 2021 18:18 einen Kommentar hinterlassen
What is considered part of calendar hours? Are weekends and holidays excluded or are those only excluded in business hours? We want to set our business hours to 8am - 5pm, Monday - Friday. Our firs...
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- Amanda Gunn
- Erstellt 27. Mai 2021 18:18
- 0 Stimmen
Amanda Gunn hat 31. März 2021 18:01 einen Kommentar hinterlassen
Hi, Is the suspended ad delete ticket views new default views? I am getting agents reporting that these are new to their listing. They cannot see the tickets in each view, but they see the view now...
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- Amanda Gunn
- Erstellt 31. März 2021 18:01
- 1 Stimme
Amanda Gunn hat 22. Januar 2021 20:10 einen Kommentar hinterlassen
Thanks @... I appreciate the info!
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- Amanda Gunn
- Erstellt 22. Januar 2021 20:10
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Amanda Gunn hat 22. Januar 2021 14:13 einen Kommentar hinterlassen
Is there a list of file types that are accepted and/or not accepted that can be attached?
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- Amanda Gunn
- Erstellt 22. Januar 2021 14:13
- 0 Stimmen