Amanda Gunn
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Neueste Aktivität von Amanda Gunn-
How come when requester comments on ticket the requester and cc'd users are being notified about the ticket update - in this scenario we would only want the cc'd users notified. I thought the reque...
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Was there any resolution to this? I am also struggling to have this occur. My trigger is not automatically suppressing the email alert to the requester when they make an update on their ticket.
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Hello Is there any plans to have cold call transferring? We have situations where we need to transfer call to an agent who is not maybe available at that moment, but I would still like to transfer ...
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Hi CJ Johnson Thank you for that information, that is unfortunate. I tried using the Datefirst function, but I don't think I have it right, as it now seems to produce the timestamp for when the tic...
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Hello, I have a question regarding the following: SLA first reply time targets are fulfilled when a ticket is solved, even if the ticket never had a public comment from an agent. Does this mean f...
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Hi, Is it possible to write something so that the Default form is the only form in the Help Center available to users? We have many forms that are specific to projects that are only seen to our use...
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Thanks Susan. Yes, I have that all set up. I was hoping that calendar hours didn't take in to account weekends and holidays. Changing it to business hours for the SLA would result in a much longer ...
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What is considered part of calendar hours? Are weekends and holidays excluded or are those only excluded in business hours? We want to set our business hours to 8am - 5pm, Monday - Friday. Our firs...
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Hi, Is the suspended ad delete ticket views new default views? I am getting agents reporting that these are new to their listing. They cannot see the tickets in each view, but they see the view now...
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Thanks @... I appreciate the info!