Amanda Gunn

1. Community
2. Feedback - Reporting and analytics (Explore)

Hello I need help creating a report where I can see the timestamp a ticket went to a status of Pending and ONLY the first time. Here is a screenshot of what I have so far. I got the time stamp prod...

• Amanda Gunn
• Erstellt 5. Dezember 2022 18:28
• 4 Follower
• 3 Kommentare
• 1 Stimme

1. Community
2. Zendesk Suite Q&A

Hello, Is there  a creative solution, workaround for the following use case? Agent is in Groups: Group 1 Group 2 Group 3   Agent is a Talk agent, but only for calls routing to Group 1 and 2. Agent ...

• Amanda Gunn
• Erstellt 27. August 2021 16:23
• 2 Follower
• 1 Kommentar
• 1 Stimme

1. Community
2. Zendesk Suite Q&A

Hello, I am seeing that there is supposed to be some kind of suppression occurring with the email user > requester and cc, but I don't see this to be the case. All our end users comment on tickets ...

• Amanda Gunn
• Erstellt 19. Juni 2023 15:41
• 6 Follower
• 1 Kommentar
• 0 Stimmen