Khajik Khajadourian

1. Objects and rules
2. ...
3. Routing
4. Best practices: Setting up skills-based routing

When will skills be able to be leveraged in triggers? 

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• Khajik Khajadourian
• Erstellt 22. Februar 2022 19:48
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Warm Transfer Chats in Agent Workspace

Do we know when this will be implemented? This is a huge blocker. 

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• Khajik Khajadourian
• Erstellt 2. Februar 2022 21:52
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Support Dynamic Content variants from Fields, Macros and Triggers

Great idea

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• Khajik Khajadourian
• Erstellt 1. Februar 2022 15:34
• 1 Stimme

1. Objects and rules
2. ...
3. Business rules
4. Using Liquid markup to support multiple languages in automations, macros, and triggers

What is the difference between using dynamic content for multiple languages and liquid markup?

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• Khajik Khajadourian
• Erstellt 24. Januar 2022 18:28
• 1 Stimme

1. Support
2. ...
3. General questions and issues about tickets
4. Can I view the IP address and other detailed user information from within a ticket?

I agree with CJ, this article is incorrect. The IP address does not show in the audit trail. 

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• Khajik Khajadourian
• Erstellt 24. Januar 2022 18:12
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Include User Profile Changes in Audit Log

Thank you!!!

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• Khajik Khajadourian
• Erstellt 16. Dezember 2021 00:18
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Overwhelmed by noise in audit log

I second this. This virtually makes the audit log unusable to us. We also need to search by what was changed (or the user that was changed) not by the actor. Most of the time we are wanting to find...

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• Khajik Khajadourian
• Erstellt 17. November 2021 17:06
• 4 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

We need to be able to search the audit log by the user that was changed, not just the actor making the change. Is there a plan to implement this in the audit log or am I not seeing how to do this? 

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• Khajik Khajadourian
• Erstellt 17. November 2021 17:05
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Roles - Live Calls

Is there any update to this request? 

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• Khajik Khajadourian
• Erstellt 30. September 2021 16:18
• 0 Stimmen