Nazir Kabbani

identical topics you can upvote

https://support.zendesk.com/hc/en-us/articles/4408820052506?page=1#comment_4426879916442

https://support.zendesk.com/hc/en-us/community/posts/4409222573466-Follow-article-feature-to-notify-users-of-article-content-updates?page=4#community_comment_4426929446938

identical topics you can upvote

https://support.zendesk.com/hc/en-us/articles/4408820052506?page=1#comment_4426879916442

https://support.zendesk.com/hc/en-us/community/posts/4414242586906-Notifications-for-updated-content-in-articles

our use case: we update an article relating to patches and fixes available for a specific version of our tools. we want the followers of the article to be notified whenever we put a new fix for that version (ie update the article)

Would be nice to optionally enable "notify followers of updated article" upon save (as an on-demand option. not every save).

Workaround? create a automation the opens then solves tickets every 20 days so they never stay solved for 28 days until the cut off of your choosing (repeat 20 days automation many times?)

Workaround? create a automation the opens then solves tickets every 20 days so they never stay solved for 28 days until the cut off of your choosing (repeat 20 days automation many times?)

Thanks. Starting our journey now with KCS