Nazir Kabbani

1. Community
2. Feedback - Help Center (Guide)
3. Notifications for updated content in articles

identical topics you can upvote https://support.zendesk.com/hc/en-us/articles/4408820052506?page=1#comment_4426879916442   https://support.zendesk.com/hc/en-us/community/posts/4409222573466-Follow-...

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• Nazir Kabbani
• Erstellt 22. Februar 2022 15:49
• 2 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

identical topics you can upvote https://support.zendesk.com/hc/en-us/articles/4408820052506?page=1#comment_4426879916442 https://support.zendesk.com/hc/en-us/community/posts/4414242586906-Notificat...

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• Nazir Kabbani
• Erstellt 22. Februar 2022 15:49
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

our use case: we update an article relating to patches and fixes available for a specific version of our tools. we want the followers of the article to be notified whenever we put a new fix for tha...

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• Nazir Kabbani
• Erstellt 1. Juni 2021 21:33
• 1 Stimme

1. Guide
2. ...
3. How to fix issues with the community forum
4. What does Follow mean in Guide or Gather?

Would be nice to optionally enable "notify followers of updated article" upon save (as an on-demand option. not every save).

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• Nazir Kabbani
• Erstellt 31. Mai 2021 17:47
• 18 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Workaround? create a automation the opens then solves tickets every 20 days so they never stay solved for 28 days until the cut off of your choosing (repeat 20 days automation many times?)

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• Nazir Kabbani
• Erstellt 12. Mai 2021 18:17
• -2 Stimmen

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I edit closed tickets?

Workaround? create a automation the opens then solves tickets every 20 days so they never stay solved for 28 days until the cut off of your choosing (repeat 20 days automation many times?)

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• Nazir Kabbani
• Erstellt 12. Mai 2021 18:15
• 2 Stimmen

1. Community
2. Discussion - Tips and best practices from the community
3. Our KCS Implementation with Zendesk

Thanks. Starting our journey now with KCS

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• Nazir Kabbani
• Erstellt 23. Oktober 2020 20:52
• 0 Stimmen