Ryan Mumby
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Neueste Aktivität von Ryan Mumby-
I'm noticing upon partial copy sandbox creation, it completely unorganizes our entire trigger list. We have them organized very meticulously and in multiple categories. It dumped them all into a si...
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Also just went through a nightmare of trying to use a whole mess of different standard and custom attributes to come up with my own "first assignment to resolution time" metric that would only show...
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I have some beef with this. It's sort of an excuse, and it's not actually correct."It is not possible to report on what email address a ticket was received at because there is not a metric for the ...
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2nding @... comment, bullets are EVERYWHERE in our our help centers and not having a keyboard shortcut is extremely time consuming.
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@... There's been no update for a year and 6 months past the time you advised we would likely have this.Considering this ask is 3+ years old, this feature already existed with insights before its d...
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Hey Maddi - I'm able to save the above just fine in my instance. I would say double check your syntax or repost a screenshot of the actual formula here for us to have a look and verify there are no...
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Hey Maddi, From the query you're building select Calculations (calculator on the right), then choose Standard Calculated Metric.Try this formula IF([tag]="canada" AND [tag]="processed")THEN [Ticket...
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I think I might be able to hack a solution using tags, but that seems like an unnecessary burden given that the group information already exists, and we would essentially have to maintain groups AN...
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I don't actually set a time of day, but I know that if we're open 7am - 6 pm actioning request, they are going to be solved in that time frame. If I delay it by 10 hours after that it's going to fa...
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Steve, it's also important to note that sending that automation right away always might not be wise. If you get a fair amount of reopens, for example, and you might get a customer with an unresolve...