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Agyeman Danso

Beigetreten 15. Apr. 2021

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Letzte Aktivität 25. Sept. 2024

Folge ich

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Neueste Aktivität von Agyeman Danso

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KommentarSetting up Agent Workspace

Lisa Kelly  I would like to opt out of moving to workspace. How can I do that. Our team has 0 need for chat, ai bots, etc. 

Kommentar anzeigen · Gepostet 25. Sept. 2024 · Agyeman Danso

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KommentarEnd users and organizations

Thank you for finally adding this feature been waiting for years. 

Kommentar anzeigen · Gepostet 29. Aug. 2024 · Agyeman Danso

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Community-Kommentar Q&A - Help center and community

Thanks this was very helpful. Updated my CSS. Simple enough.

 

Kommentar anzeigen · Gepostet 30. Juni 2023 · Agyeman Danso

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KommentarGlobal security and user access

Any way to have 2fa send code to email addresses?

Kommentar anzeigen · Gepostet 01. Juni 2022 · Agyeman Danso

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Community-Kommentar Feedback - Ticketing system (Support)

Any updates on this feature? We would at minimum like to have the exact same status' on both agent side and end user side.

Support Ticket Help Center request
New New
Open Open
Pending Pending
On-hold On-hold
Solved Solved
Closed Closed

Kommentar anzeigen · Gepostet 27. Mai 2022 · Agyeman Danso

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Community-Kommentar Feedback - Help Center (Guide)

Any updates on this? We really want our end users to see the same status as the agents. Not sure why anyone would have ever created the status' to be different, it doesn't make any sense. Lets fix this please.

Kommentar anzeigen · Gepostet 25. Mai 2022 · Agyeman Danso

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Post Feedback - Ticketing system (Support)

Ability to customize or mimic the support ticket statuses Help Center users.

Not sure why we wouldn't just have the same status' on both sides. If a ticket is On-hold on agent side, it should say On-hold on the end users side too.

Support Ticket Help Center request
New Open
Open Open
Pending Awaiting your reply
On-hold Open
Solved Solved
Closed Solved

Gepostet 25. Mai 2022 · Agyeman Danso

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Community-Kommentar Feedback - Ticketing system (Support)

Please tell me you are all working on this.

Kommentar anzeigen · Gepostet 25. Mai 2022 · Agyeman Danso

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