Judd Higgins

1. Explore
2. ...
3. Upgrading from Insights
4. Frequently asked questions for moving from Insights to Explore

Also: https://support.zendesk.com/hc/en-us/community/topics/360001468813 Explore real-time dashboard (EAP): Enables customer service leaders and agents to keep a closer eye on support metrics in n...

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• Judd Higgins
• Erstellt 30. Januar 2021 15:01
• 0 Stimmen

1. Explore
2. ...
3. Upgrading from Insights
4. Frequently asked questions for moving from Insights to Explore

Hi! I am still (after 2.5 years) waiting for real Zendesk Guide Explore metrics (Help Center stats, popular articles, time spent on articles, search queries, failed searches, rather than "AnswerBot...

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• Judd Higgins
• Erstellt 30. Januar 2021 14:59
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Unable to filter out tags in Explore

I second this.  I wrote into Zendesk Support last year when Explore Queries were unable to filter our specific tags.  Zendesk, please see Ticket: https://support.zendesk.com/hc/requests/4822662 We ...

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• Judd Higgins
• Erstellt 21. Juli 2020 12:26
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Bulk Import Ticket Field Values

Yes, please.  I have 300+ Drop Down Ticket Fields to add to the system.

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• Judd Higgins
• Erstellt 29. März 2019 20:54
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

We absolutely need this feature to be able to clean up tags and tickets assigned to the wrong group.  It is disappointing to see that this has been a Feature Request for over 10 years.

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• Judd Higgins
• Erstellt 28. Februar 2019 12:23
• 3 Stimmen