Stef Viveen

1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi Zendesk, Very much looking forward to having the feature available that allows our Zendesk agents to start a side conversation with an (internal) contact via MS Teams, directly from their custom...

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• Stef Viveen
• Erstellt 25. Mai 2022 12:50
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Mobile App Side Conversations

I find it very strange that side conversations, now a ZD core feature, is still not available via the mobile app..

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• Stef Viveen
• Erstellt 13. September 2021 07:14
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

Agreed, we would love to have an MS teams integrations for our side conversations!

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• Stef Viveen
• Erstellt 29. April 2021 08:06
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. View of Internal Notes

Thanks Renee ! A lot of work.. #rolling eyes. But. It will do. I guess I''ll get to work than. Cheers  

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• Stef Viveen
• Erstellt 29. September 2017 09:51
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. View of Internal Notes

Thanks Dipesh, But that is not what I meant. I want to create 1 view where 1 agent sees the internal notes where only he/she is mentioned in.This Trigger + View needs to be "reproduced" for every s...

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• Stef Viveen
• Erstellt 21. September 2017 10:54
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. View of Internal Notes

Hi Jessie, I have built a "My Internal notifications" view using this topic, great!Same as Renee, I also have a large number of agents to provide views for. (50 and counting) Is there a way to make...

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• Stef Viveen
• Erstellt 19. September 2017 17:10
• 0 Stimmen