Carlos Santos
-
Gesamtaktivitäten43
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von1 Benutzer
-
Stimmen5
-
Abonnements22
Kommentare
Neueste Aktivität von Carlos Santos-
Hi Ashwin Raju. We have tons of situations where the ticket is pending on specific users of our Zendesk (approval, participation, clarification, execution, etc). And they may be agents or end-users...
-
Unfortunately, I have to agree that this looks like a half-baked feature. Lots of potential but then (according to Zendesk support on using user lookup fields in views):(...) you are not able to us...
-
+1
-
Hi Gabriel. The "edit view" shows (at least to me, not sure if Zendesk's licensing or version changes that somehow) when the view was last updated but not by whom and not who created it in the firs...
-
I second that. Also need to know the age of unsolved tickets in business days.
-
Hi. Let's say an agent usually works Monday-Friday, 9am-6pm (let's call it Schedule1). But as of a certain date his schedule has been extended and was changed to Monday-Saturday, 9am-6pm (let's ca...
-
Does anyone else find this really odd? "The sort order of custom-field columns in views is by the underlying tags used for the custom field" I'd say most use cases require ticket views ordered by t...
-
I second that. Been waiting for this feature for years now...
-
Any news on this?
-
+1 For the default on time filters