Carlos Santos
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Neueste Aktivität von Carlos Santos-
Carlos Santos hat einen Kommentar hinterlassen
Hi. From the comments, I gather the answer to this question is still NO but just in case something changed recently here goes: Is it possible to generate a report that shows how much time a ticket ...
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Carlos Santos hat einen Kommentar hinterlassen
Why is being able to export a simple list of articles with all its attributes (if not content as well) being discussed for years as if it weren't something that SHOULD exist as a basic core feature...
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Carlos Santos hat einen Kommentar hinterlassen
Clearing dates would be useful, but clearing ANY fields would be perfect. Like text fields, for instance.
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Carlos Santos hat einen Kommentar hinterlassen
My 2 cents on this feature's "quality", reposted from: https://support.zendesk.com/hc/en-us/articles/4591924111770-Using-lookup-relationship-fields THIS: "Unfortunately, I have to agree that this...
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Carlos Santos hat einen Kommentar hinterlassen
Hi Ashwin Raju. We have tons of situations where the ticket is pending on specific users of our Zendesk (approval, participation, clarification, execution, etc). And they may be agents or end-users...
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Carlos Santos hat einen Kommentar hinterlassen
Unfortunately, I have to agree that this looks like a half-baked feature. Lots of potential but then (according to Zendesk support on using user lookup fields in views):(...) you are not able to us...
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Carlos Santos hat einen Kommentar hinterlassen
+1
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Carlos Santos hat einen Kommentar hinterlassen
Hi Gabriel. The "edit view" shows (at least to me, not sure if Zendesk's licensing or version changes that somehow) when the view was last updated but not by whom and not who created it in the firs...
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Carlos Santos hat einen Post erstellt
Easy way to know who created/altered a ticket view?
Hi. Every now and then I need to figure out who created or altered specific ticket views. So far, I've been doing it by exporting the log and then searching for the corresponding event. Is there an...
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Carlos Santos hat einen Post erstellt
Explore tabs (why not multiple rows of tabs?)
Hi. Some of my reports are extensive and need a large number of tabs, which Explore shows in a single row. This means lots of compressed and truncated tabs that are mostly unreadable unless you hov...