Carlos Santos
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Neueste Aktivität von Carlos Santos-
Hi. From the comments, I gather the answer to this question is still NO but just in case something changed recently here goes: Is it possible to generate a report that shows how much time a ticket ...
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Why is being able to export a simple list of articles with all its attributes (if not content as well) being discussed for years as if it weren't something that SHOULD exist as a basic core feature...
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Clearing dates would be useful, but clearing ANY fields would be perfect. Like text fields, for instance.
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My 2 cents on this feature's "quality", reposted from: https://support.zendesk.com/hc/en-us/articles/4591924111770-Using-lookup-relationship-fields THIS: "Unfortunately, I have to agree that this...
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Hi Ashwin Raju. We have tons of situations where the ticket is pending on specific users of our Zendesk (approval, participation, clarification, execution, etc). And they may be agents or end-users...
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Unfortunately, I have to agree that this looks like a half-baked feature. Lots of potential but then (according to Zendesk support on using user lookup fields in views):(...) you are not able to us...
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+1
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Hi Gabriel. The "edit view" shows (at least to me, not sure if Zendesk's licensing or version changes that somehow) when the view was last updated but not by whom and not who created it in the firs...
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I second that. Also need to know the age of unsolved tickets in business days.
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Hi. Let's say an agent usually works Monday-Friday, 9am-6pm (let's call it Schedule1). But as of a certain date his schedule has been extended and was changed to Monday-Saturday, 9am-6pm (let's ca...