Steve W

1. Support
2. ...
3. General questions and issues about tickets
4. Can I view the IP address and other detailed user information from within a ticket?

Any updates on this? Also, is there a way to view IP addresses in Chats? 

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• Steve W
• Erstellt 23. März 2022 14:23
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. How to export Zendesk macros into a spreadsheet

How sad is it that the ability to Export macros had to be developed by an extremely helpful USER and not by Zendesk Dev? Although this way is helpful (Thanks Vlad!), my organization uses close to 9...

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• Steve W
• Erstellt 5. Februar 2022 17:49
• 4 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add first name shortcut in chat

Bump! Still ZD ignores these desperately needed requests 

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• Steve W
• Erstellt 1. Oktober 2021 18:39
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add first name shortcut in chat

Since Zen Desk “Support” does not care and/or comprehend the value or how good support works, let me see if I can explain it to them, specific to this issue. The purpose of Chat is to provide the b...

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• Steve W
• Erstellt 29. Juni 2021 18:11
• 1 Stimme

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add first name shortcut in chat

How is this not available yet? Why would a first name merge field be available in macros but not shortcuts. I see several requests for this feature dating back three years ago. Zendesk Support/Deve...

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• Steve W
• Erstellt 24. Mai 2021 18:24
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change text colour in Ticket editor

It's not! I gave up expecting ZenDesk to make this change. With something this simple to change and needed so desperately, requested over about 4 years ago and not implemented yet, one can only ass...

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• Steve W
• Erstellt 9. März 2021 16:51
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Remove dashboard updates once ticket is viewed

This should be an absolute must and I'm surprised ZD doesn't see the importance of this. Removing a ticket from your dashboard view will make the view cleaner, help to quickly identify tickets that...

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• Steve W
• Erstellt 14. Dezember 2020 22:15
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Spam filters

Example of spam emails  

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• Steve W
• Erstellt 17. Oktober 2020 19:22
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Change text colour in Ticket editor

I'm beginning to think that ZenDesk just doesn't care. Such a simple but important change that they have not implemented.  Will rethink renewing ZD for another, more robust service next quarter. 

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• Steve W
• Erstellt 25. September 2020 15:24
• 4 Stimmen