Tyler Comfort

1. Community
2. Feedback - Ticketing System (Support)
3. Separate Permissions for Deleting and Redacting Tickets

+1

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• Tyler Comfort
• Erstellt 9. Juni 2022 05:20
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Easier way to review text (sms) history

Thanks Martin Holmes - one thing I'll add is while I think parsing the SMS log table is definitely useful, I've come around to thinking the api log is a better option.  We'd like an accurate histor...

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• Tyler Comfort
• Erstellt 25. Mai 2022 16:56
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

Terry Ehrhard Ash This was woking fine for us, but it stopped and I've been unable to get it working again.  I'm using a target with a basic authenticion using token.  I know that the authenticatio...

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• Tyler Comfort
• Erstellt 22. Mai 2022 02:10
• 0 Stimmen

1. Talk
2. ...
3. Setting up and using Text
4. Reviewing Text history (Talk Basic and Advanced)

The message details table is unusable for me - it takes forever to load and will glitch out when I try to change pages - I'll go to page 3, it takes 60 seconds to load, and then I click page 5 and ...

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• Tyler Comfort
• Erstellt 11. Mai 2022 06:11
• 0 Stimmen

1. Messaging
2. ...
3. How to manage social messaging channels
4. How do I troubleshoot issues with my Facebook channel?

My channel became unauthorized, and when I reauthorized it in the new admin portal, it just took me to an error page.    After removing and re-adding the account I'm still getting errors.   I'm now...

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• Tyler Comfort
• Erstellt 14. März 2022 18:47
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Is it possible to pull the source email address via api?

Graeme Carmichael Thanks!  Unfortunately it appears the VIA api still shows the primary email, not the one used to send.  I just tested it out.    

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• Tyler Comfort
• Erstellt 9. November 2021 15:25
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Send Email Notifications to Secondary Emails in Support

Adding my voice here - this needs to be fixed.  We need to quickly verify emails are coming from the right address for security reasons.  I was going to program a target to post the "sending" email...

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• Tyler Comfort
• Erstellt 5. November 2021 00:32
• 2 Stimmen

1. Community
2. Feedback - Admin Center
3. No way to enable//disable talk license via api?

Thanks Cheeny.  So this would be something we'd need enterprise to implement, correct?

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• Tyler Comfort
• Erstellt 10. August 2021 16:34
• 0 Stimmen