Joan

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Improve PDFs Generated From Reports

I raised this issue 3 years ago and nothing has been done to improve it, come on Zendesk, it's not acceptable.  I have to export the data and create a new graph in Excel each and every time which i...

• Kommentar anzeigen
• Joan
• Erstellt 18. August 2021 07:56
• 2 Stimmen

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Why is dynamic content for chat shortcuts not supported in the New Agent Workspace?  Do Zendesk want us to use macros instead?

• Kommentar anzeigen
• Joan
• Erstellt 4. Juni 2021 08:23
• 4 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Automatically account for daylight savings time

Can't believe that this feature is not available and the initial request was posted 4½ years ago!  Come on Zendesk.

• Kommentar anzeigen
• Joan
• Erstellt 29. März 2021 08:39
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Expand Dynamic Content to Macro Titles

Very disappointing that this is not supported within Zendesk and the fact that it was requested five years ago and still no progress :-(  come on Zendesk

• Kommentar anzeigen
• Joan
• Erstellt 14. Dezember 2020 10:00
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore - Dashboard Email Delivery options

As we are approaching the end of Q3 I'm wondering where Zendesk is at with Sharing live interactive dashboards outside Zendesk?  Look forward to hearing an update.

• Kommentar anzeigen
• Joan
• Erstellt 20. September 2019 10:07
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore - Dashboard Email Delivery options

100% agree with the above, not being able to schedule to an individual is frustrating

• Kommentar anzeigen
• Joan
• Erstellt 13. Juni 2019 08:13
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Macro Usage Reporting Capabilities

Totally agree with Breona, this type of report should be available as we want to monitor usage by agent to ensure all are using them.  Please give this consideration Zendesk.

• Kommentar anzeigen
• Joan
• Erstellt 31. Mai 2019 08:22
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Improve PDFs Generated From Reports

100% agree with Celia, this is very frustrating at the moment and needs to be resolved as a priority.

• Kommentar anzeigen
• Joan
• Erstellt 28. Januar 2019 09:16
• 3 Stimmen