Russell Milton
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Russell Milton hat einen Kommentar hinterlassen
Ricardo Pinto I've used the formula to create the start of week however which works fantastic. However, the sort like time attribute doesn't seem to work for me. I set up the dates as "dd-mmm-yyyy"...
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Russell Milton hat einen Kommentar hinterlassen
Hi Shmuel Holzman thanks for sending this. Given it a try however I cannot find a NULL entry for an organisation. I've tried leaving the field blank or entering "-" but get the following error:
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Russell Milton hat einen Kommentar hinterlassen
Lou What would be the way to do this? I've looked at the available fields and options and I can't quite fathom how I would put this together.
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Russell Milton hat einen Post erstellt
Stop agents solving ticket when End-User organisation is empty.
Hi All, Is there a way to prevent an agent from solving a ticket if the end-user's organization is blank. it's difficult to use explore to create any kind of tables of end-users without a organizat...
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Russell Milton hat einen Kommentar hinterlassen
Agreed, i've been asked this question by many agents regarding the dashboard. They find the 'updates' on the left hand side entirely redundant (at least for us). Any ability to add additional field...
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Russell Milton hat einen Kommentar hinterlassen
This would be a fantastic use of the light agent functionality. We'd love to utilise the light agent feature more across our business as we have many internal teams who do not require communication...
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Russell Milton hat einen Kommentar hinterlassen
+1 on Rob's comment, the ability to export all team members to excel just to get visibility of who is assigned to what roles would be massively beneficial. Trying to manage a couple of hundred agen...
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Russell Milton hat einen Kommentar hinterlassen
Side Conversation comments would be useful just to see what was sent, who it was sent to etc.
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Russell Milton hat einen Kommentar hinterlassen
Lou ah great, thank you for letting me know!
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Russell Milton hat einen Kommentar hinterlassen
I've got this set up and has been working for well a while and has become key to our processes, Are we able to convert this target to a webhook? When I've tried it doesn't look like it's possible (...