PT Dadlani
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Neueste Aktivität von PT Dadlani-
When will business hours be available or how can one calculate this using business hours? Otherwise, this metric is more or less useless from a customer perspective.
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Doesn't this presume that the organization the customer is from has opened at least 1 ticket ? What if I want to list a report that shows me any organizations that have never logged a ticket?
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Hi there - Related question here, what if you want to report on the aggregate of your top level categories and the first category is not a constant? For example, we have a Product Area field that...
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Hi - Is it possible to port over an existing dashboard into a live one without having to recreate it in totality? Thanks,PT
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Has this issue been resolved? How do you change the tab title width at the top of each dashboard tab in Explore?
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Can someone provide a timeline on this? Having access to comments allows for more meaningful reporting - especially if you can pull a report on specific comments - such as all that use a particula...
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Is there an ETA to fix this? The solutions provided by Zendesk either (1) create a lower response rate due to the need to click the rating elsewhere or (2) create possibly false positives, switchi...
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Is there a way to report on Suspended tickets?
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This would be a good feature to have as the alternative is to move the query you want to schedule to a dashboard, which is bulky and messy.
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Has this issue been resolved? It is extremely painful to build these reports and then not be able to export with the same format. Please advise when this is to be addressed or what the workaround...