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Andrew Lo

Beigetreten 15. Apr. 2021

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Letzte Aktivität 31. Mai 2022

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Andrew Lo hat einen Kommentar hinterlassen

KommentarLive chat agent guide

What happened in my case was being logged in on two separate devices. 

One would be "idle" and cause the status to change to invisible on both devices. 

It is possible having it open in another window may also reproduce the problem. 

Kommentar anzeigen · Gepostet 31. Mai 2022 · Andrew Lo

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KommentarLive chat agent guide

My status is turning to Invisible even though my "Idle timeout" settings are set to "Off". 
Any ideas on what the problem could be here? 

Kommentar anzeigen · Gepostet 25. Jan. 2022 · Andrew Lo

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KommentarSetting up Agent Workspace

It is now 2022. 

Any update on when multi agent conversations will be supported in the Agent Workspace? 

When will it be required to move to the Agent Workspace? 
Simply put, these is functionality missing that is stopping us from moving to the unified Agent Workspace. 

Kommentar anzeigen · Gepostet 10. Jan. 2022 · Andrew Lo

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Community-Kommentar Feedback - Help Center (Guide)

+1 on what everyone has basically already said about this. 

It seems like this has been a request for a really long time and not much has been done about it and whatever has been done is a financial barrier. 

Kommentar anzeigen · Gepostet 14. Apr. 2021 · Andrew Lo

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Post Feedback - Chat and Messaging (Chat)

I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been resolved. 

Looking to get new insight on how to make this possible. 

Link to original post.

Feature request to add repeated incoming chat notifications that occur every x seconds.

Use case 1: Someone has stepped away for a minute and doesn't know that there is an incoming chat because the notification only sounds once.

Use case 2: If a chat request isn't handled in x seconds, it will send the notification again so other agents know that it needs to be taken.

Gepostet 25. Sept. 2020 · Andrew Lo

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