Gavin

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding tickets with a specific word in the subject

DaneI tried the method you linked here for using OR for multiple words, but it appears to be broken now with the new calculation restrictions on Explore.  Is there another method?

• Kommentar anzeigen
• Gavin
• Erstellt 31. August 2023 23:35
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Ifra Saqlain I have been able to hide a ticket from from the drop-down selector using the following code... $(document).ready(function (){  //Code for some specific ticket forms -- Start    var tag...

• Kommentar anzeigen
• Gavin
• Erstellt 24. August 2023 19:07
• 0 Stimmen

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Our Web Widget Classic presents the user with our ticket forms if they don't get an answer to their question. I want the user to be logged in before web widget will let them submit their ticket via...

• Kommentar anzeigen
• Gavin
• Bearbeitet 13. Juli 2023 18:29
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Thanks Ifra Saqlain Does this go into the script.js file? What if we want to do the inverse?  We have about a dozen forms, and only want to hide one or two of them.  Is there a way to say "hide the...

• Kommentar anzeigen
• Gavin
• Erstellt 21. Juni 2023 16:59
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hello. I successfully used these instructions to remove my form from the form-selection-list. https://support.zendesk.com/hc/en-us/community/posts/4409217680410/comments/4409692632474 However the f...

• Kommentar anzeigen
• Gavin
• Erstellt 20. Juni 2023 23:11
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Hiding form selector in Guide

Hi.  I want to block rendering the form selection field on one specific form only. Example - I have three ticket forms - A, B, and C.  I have already figured out how to hide form C from the drop-do...

• Kommentar anzeigen
• Gavin
• Bearbeitet 20. Juni 2023 20:50
• 0 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Enabling anyone to submit tickets

Max McCal FWIW, we're trying to achieve the exact same thing as Serge Pincon. The goal is to eliminate spam, reduce the need for ticket merges, and have users authenticated right from the very begi...

• Kommentar anzeigen
• Gavin
• Erstellt 9. Juni 2023 16:25
• 0 Stimmen

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Hi Orsolya Forster Joel Sandi I'm also in need of the ability to count published articles per month and see that growth over time.  Not the publishing event - but the actual count of total articles...

• Kommentar anzeigen
• Gavin
• Erstellt 20. April 2023 19:30
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Understanding and managing suspended tickets and spam

Janel We have found that the filter "learns" as long as we ongoingly have someone review the suspended tickets queue.  So a couple weeks of un-suspending tickets that should not have been suspended...

• Kommentar anzeigen
• Gavin
• Erstellt 5. Januar 2023 22:05
• 0 Stimmen

1. Support
2. ...
3. General questions and issues about tickets
4. How was that ticket created?

We don't have any custom apps creating tickets, and yet we see "via system" on many tickets.  What could be causing this?  I've submitted a support ticket, but surely we're not the only ones experi...

• Kommentar anzeigen
• Gavin
• Erstellt 5. August 2022 22:34
• 0 Stimmen