Gavin・ギャビン
-
Gesamtaktivitäten28
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich0 Benutzer
-
Gefolgt von0 Benutzer
-
Stimmen9
-
Abonnements9
Aktivitätsübersicht
Neueste Aktivität von Gavin・ギャビン-
Gavin・ギャビン hat einen Kommentar hinterlassen
Janel Cwikla We have found that the filter "learns" as long as we ongoingly have someone review the suspended tickets queue. So a couple weeks of un-suspending tickets that should not have been su...
-
Gavin・ギャビン hat einen Kommentar hinterlassen
We don't have any custom apps creating tickets, and yet we see "via system" on many tickets. What could be causing this? I've submitted a support ticket, but surely we're not the only ones experi...
-
Gavin・ギャビン hat einen Kommentar hinterlassen
That's our experience as well, Christy. Unfortunately this is considered normal by ZD. We use the Organizations feature to organize customer accounts by language/region, and then we route by Organ...
-
Gavin・ギャビン hat einen Kommentar hinterlassen
Andrew Chu Simply select "Language" from the trigger conditions. Qin Brian No, ZD does not offer this level of control.
-
Gavin・ギャビン hat einen Kommentar hinterlassen
Andrew Chu Yes, you can put it in Triggers (I haven't tested Automations) but in our experience it's got a pretty high miss rate for accurately detecting language.
-
Gavin・ギャビン hat einen Kommentar hinterlassen
Is there a way to automate bulk-deletion? We had an instagram integration import the entire history of the account (~15k tickets) and we did not want that to happen. It will be clunky to work aro...
-
Gavin・ギャビン hat einen Kommentar hinterlassen
Given there are only two values to filter by, could we get those exposed directly on the page itself, rather than having to click into a sidebar? And if the plan is to add more filter values, give ...
-
Gavin・ギャビン hat einen Kommentar hinterlassen
@... Yep, that worked. The option I had to click on said, "99 other results. Try refining your search." Simply clicking that populated the field with - This is such a bizarre UI decision, I'm su...
-
Gavin・ギャビン hat einen Kommentar hinterlassen
I'm building an automation that requires Ticket: Assignee Is (—). Per the above documentation, this should work. However even copy/pasting "(—)" into the dropdown returns "Sorry, no results found....
-
Gavin・ギャビン hat einen Post erstellt
Spam Detection - Too Many False Positives
Sonny the support rep on my ticket requested I post this here. The spam filter (Suspended Tickets system) catches a little over 1600 tickets/week for us, and we estimate only 10-15% are actual spam...