Randy Nieukirk

I set mine up a little differently...can someone let me know if I am getting all Agent comments (public and private) per quarter using the following modifications:

Metric:
D_Count Agent Comments 

Columns:
Ticket Updated (Quarterly)
with the current year selected

Rows:
Updater Name

I then choose a Table for Visualization

I have a Dashboard that I have shared with my team and they are unable to choose the Drillthrough on the queries that I enabled Drillthrough on.  They each have Viewer access to the Dashboard, but when they click on the query it does not offer the Drillthrough option.  I disabled all the other Interactions, but made sure Drillthrough was active.  I also chose which attributes to show in the Drillthrough.  The Drillthrough does work on the query itself.