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Tommy Berg

Beigetreten 15. Apr. 2021

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Letzte Aktivität 25. Okt. 2021

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KommentarTicket basics

Hi @...
I can't seem to find where to initiate redaction. I have tried using a regular agent user-role, admin-role, and two different browsers (Professional Zendesk subscription).
Where/how can I activate the reaction-option?

Screenshot below is from Google Chrome, but same applies to Microsoft Edge:

Kommentar anzeigen · Gepostet 06. Apr. 2021 · Tommy Berg

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Community-Kommentar Feedback - Ticketing system (Support)

Any updates on this, @...s?

Kommentar anzeigen · Gepostet 27. Juli 2020 · Tommy Berg

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Community-Kommentar Feedback - Ticketing system (Support)

Bump!
This should definitely be default functionality! Lacking basic text formatting features, supported by any rich-text supported e-mail client (which is literally every client available), after being pointed out three years ago, is kinda sad.

Why is there no update from the Community Manager that initially started responding to this thread? I am unable to tag "Nicole - Community Manager" in this reply. Can @...s help getting her attention?

One practical example:
We have customers sending big chunks of text, using color to highlight. We have to "View original e-mail" to be able to see what they actually highlight.

And the opposite way aswell - We want to be able to point out certain elements in our text by using colors, which we are unable to do without using other editors and/or inserting pictures.

Please consider development to fix this issue.

Kommentar anzeigen · Gepostet 29. Mai 2020 · Tommy Berg

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