Oliver Tietze
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Oliver Tietze hat einen Kommentar hinterlassen
Is there any plan to have color in macros? We need it. The workaround is useless as it forfeits the concept of a macro. Best regardsOliver
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Oliver Tietze hat einen Kommentar hinterlassen
Hi all, can we use the App to hide the "TicketSkills" field? There seem to be no documentation of how this field is (internally) named and we don't manage to hide it at all. We don't want Skills to...
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Oliver Tietze hat einen Kommentar hinterlassen
Also I second the comment of Andrea Rodriguez (CD Baby) The new "Admin Center" view of the audit log it very limited in functionality, as the only filter is "person" and "action" but not "type" and...
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Oliver Tietze hat einen Kommentar hinterlassen
Are Changes of Service Level Agreements (SLA) *not* in the Audit Log?Why so?We need to track down a suspicious change but .... RegardsOliver
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Oliver Tietze hat einen Kommentar hinterlassen
Only two! Just wait two more to read it's gonna hit the roadmap! :P Enjoy your weekend. We found a workaround by "pre-assigning" tickets to Teams (that are not Zendesk Groups but a separate Custom ...
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Oliver Tietze hat einen Kommentar hinterlassen
There should a bit fat warning sign ⚠︎ 🛑✋🏻or popup with the "Set Tags" option, as in all thinkable cases, used without knowing, it will do the opposite from what you may expect. We've set up an aut...
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Oliver Tietze hat einen Kommentar hinterlassen
When trigger conditions are based on users or dropdown custom fields, and the corresponding values of the field/user is changed, the trigger shows to have stored the option id of the value. However...
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Oliver Tietze hat einen Kommentar hinterlassen
You forgot to mention "Agent" in the list of system roles. Took us a while to find out. Also, when generating an e-mail saying "we discovered you have duplicate role names", please: NAME the duplic...
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Oliver Tietze hat einen Post erstellt
Inconsistent 'contact' references in events and audit log
Dear Zendesk, tl;dr - Please persist the contect relevant data (name, mail address, number) with event logs. We (painfully) realized that whenever a user profile is referred to in a log (event view...
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Oliver Tietze hat einen Kommentar hinterlassen
Thanks for this sophisticated solution! One question, I had in mind that a specific automation can only fire once per specific ticket. Obviousle I'm remembering this wrong, because your solution w...