Oliver Tietze
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Neueste Aktivität von Oliver Tietze-
Is there any plan to have color in macros? We need it. The workaround is useless as it forfeits the concept of a macro. Best regardsOliver
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Hi all, can we use the App to hide the "TicketSkills" field? There seem to be no documentation of how this field is (internally) named and we don't manage to hide it at all. We don't want Skills to...
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Also I second the comment of Andrea Rodriguez (CD Baby) The new "Admin Center" view of the audit log it very limited in functionality, as the only filter is "person" and "action" but not "type" and...
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Are Changes of Service Level Agreements (SLA) *not* in the Audit Log?Why so?We need to track down a suspicious change but .... RegardsOliver
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Only two! Just wait two more to read it's gonna hit the roadmap! :P Enjoy your weekend. We found a workaround by "pre-assigning" tickets to Teams (that are not Zendesk Groups but a separate Custom ...
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There should a bit fat warning sign ⚠︎ 🛑✋🏻or popup with the "Set Tags" option, as in all thinkable cases, used without knowing, it will do the opposite from what you may expect. We've set up an aut...
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When trigger conditions are based on users or dropdown custom fields, and the corresponding values of the field/user is changed, the trigger shows to have stored the option id of the value. However...
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You forgot to mention "Agent" in the list of system roles. Took us a while to find out. Also, when generating an e-mail saying "we discovered you have duplicate role names", please: NAME the duplic...
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recipient - Sucht nach allen erstellten Tickets mit einem bestimmten Empfänger.Das funktioniert nur für Zendesk-Supportadressen (als letztendliches Ziel) von E-Mails, die von externen Adressen wei...
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@... thanks for your explanation, which shows even more that it's NOT a solution to first change (historic and new) tickets by use of a trigger to THEN be able to find it. The workaround doesn't wo...