Rudolph Beaton

1. Zendesk updates
2. Announcements
3. Announcing changes to the trigger conditions and actions drop-down menus

Shishir Sharma This is change is not good for us. Check this out: https://app.screencast.com/oT08bhsHoCt0PThis change it SO much harder to build triggers because I now have to scroll through years ...

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• Rudolph Beaton
• Erstellt 27. September 2023 18:01
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Zendesk Monthly active users cost

+1 to this question

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• Rudolph Beaton
• Erstellt 11. August 2023 16:25
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Was the attachment downloaded or viewed?

I don't think this question is answered... I would also like to know if it's possible to tell which users have accessed or downloaded a file.

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• Rudolph Beaton
• Erstellt 7. August 2023 17:24
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Formatting of Dynamic Content removed when bulk replying with Macros

Brett Bowser - Could you create a ticket for our team, as well? We're experiencing this issue. Also, is there any general update or ETA? It looks like this issue has been ongoing for 7+ months.Than...

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• Rudolph Beaton
• Erstellt 26. Juli 2023 18:28
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Agent Notification App

Sabra - If the pin feature is not going to be re-added, can y'all update the article and remove the section on that feature?Ideally, it would be re-added to the app!

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• Rudolph Beaton
• Erstellt 19. Juli 2023 18:52
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. @mention slack user functionality on Zendesk

Any word on when this will roll out? Our team would love this! Thanks!

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• Rudolph Beaton
• Erstellt 13. April 2023 16:41
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Redaction and attachment deletion for side conversations

Toby Sterrett - Great to hear! Thank you!

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• Rudolph Beaton
• Erstellt 24. Februar 2023 21:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Redaction and attachment deletion for side conversations

Toby Sterrett - Any update here? We're currently forced to delete to entire tickets if PII ends up in a side convo.

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• Rudolph Beaton
• Erstellt 23. Februar 2023 19:20
• 0 Stimmen

1. Talk
2. ...
3. SMS and Text message help
4. How do I remove the agent signature from proactive outbound SMS messages?

Adding my voice to the chorus of folks requesting the ability to natively disable signatures in SMS

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• Rudolph Beaton
• Erstellt 14. Februar 2023 20:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

Toby Sterrett - Any update on this issue being tackled? This is preventing us from utilizing Side Conversations in many cases, because our dynamic content signatures don't render properly, which is...

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• Rudolph Beaton
• Erstellt 29. November 2022 00:30
• 0 Stimmen