Rudolph Beaton

1. Community
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

Toby Sterrett - Any update on this issue being tackled? This is preventing us from utilizing Side Conversations in many cases, because our dynamic content signatures don't render properly, which is...

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• Rudolph Beaton
• Erstellt 29. November 2022 00:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Macros available in side conversations

This would be critical for us! We currently don't use child tickets because our agents can't easily use macros once that conversations starts.

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• Rudolph Beaton
• Erstellt 28. November 2022 17:37
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1. Messaging
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

Christine Felicia - Thanks! I left a comment on that article. Just to be super clear, our team will not consider moving to Messaging until this feature is implemented.

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• Rudolph Beaton
• Erstellt 19. September 2022 16:55
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning users in messaging

Hi @ayush, Christine Felicia - Just adding my voice as another customer. Our team will not be moving to Messaging until this functionality is implemented. Thank you for your hard work!

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• Rudolph Beaton
• Erstellt 19. September 2022 16:54
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

Hi Christine Felicia, Are there plans to introduce the ability to ban a customer in Messaging without having to purchase SunCo? For those of us not on Suite Enterprise, moving to Messaging is alrea...

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• Rudolph Beaton
• Bearbeitet 16. September 2022 15:23
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1. Objects and rules
2. ...
3. Workflows
4. Using placeholders

Wooo, thanks for doing that, Colleen Hall!

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• Rudolph Beaton
• Erstellt 25. August 2022 23:41
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1. Zendesk updates
2. Announcements
3. Announcing the removal of the ability to send text messages to Russia

Good. Russia should be a pariah state until it can play nice with its neighbors.

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• Rudolph Beaton
• Erstellt 10. August 2022 16:55
• 1 Stimme

1. Community
2. Feedback - Voice (Talk)
3. Allow visibility into the phone queue

Neil Weldon - Hi there! Any update specifically on the ability of great visibility into the call queue?

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• Rudolph Beaton
• Erstellt 14. Juli 2022 23:08
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Unusual Spaces between Agent Text and Agent signature

Austin Killey - Any update? Thank you!

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• Rudolph Beaton
• Erstellt 7. Juli 2022 23:53
• 1 Stimme

1. Support
2. ...
3. General questions and issues about tickets
4. How can I troubleshoot ticket submission issues?

We also occasionally receive this message, and having the message include the app in question would be greatly helpful.

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• Rudolph Beaton
• Erstellt 6. Juli 2022 17:08
• 0 Stimmen