Rudolph Beaton

1. Zendesk updates
2. Announcements
3. Announcing the removal of the ability to send text messages to Russia

Good. Russia should be a pariah state until it can play nice with its neighbors.

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• Rudolph Beaton
• Erstellt 10. August 2022 16:55
• 0 Stimmen

1. Community
2. Feedback - Voice (Talk)
3. Allow visibility into the phone queue

Neil Weldon - Hi there! Any update specifically on the ability of great visibility into the call queue?

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• Rudolph Beaton
• Erstellt 14. Juli 2022 23:08
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Unusual Spaces between Agent Text and Agent signature

Austin Killey - Any update? Thank you!

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• Rudolph Beaton
• Erstellt 7. Juli 2022 23:53
• 1 Stimme

1. Support
2. ...
3. Tickets
4. How can I troubleshoot ticket submission issues?

We also occasionally receive this message, and having the message include the app in question would be greatly helpful.

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• Rudolph Beaton
• Erstellt 6. Juli 2022 17:08
• 0 Stimmen

1. Community
2. Feedback - Admin Center
3. Allow Admins to change their own role

Sydney Neubauer - Yep, both. Admins should be able to grant themselves licenses or remove themselves.

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• Rudolph Beaton
• Erstellt 27. Juni 2022 22:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. disable pop up notifications showing ticket has been updated

I would love to more control options added to pop-up notifications. Particularly useful would be controlling where the pop-up appears, controlling how long the pop-up stays visible, and the option ...

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• Rudolph Beaton
• Erstellt 27. Juni 2022 21:37
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing changes to views sorting and ordering

Agreed that this change was not beneficial. Our team uses the sort by subject functionality to quickly find and eliminate spam that makes it into our queues. These spammers often use different emai...

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• Rudolph Beaton
• Erstellt 15. Juni 2022 21:58
• 3 Stimmen

1. Support
2. ...
3. Best practices and recipes
4. Understanding tags and ticket fields

Given that changing the ticket tags wipes the ticket field selection from all tickets, the recent change the ticket field UI to automatically edit the tag when you edit the ticket field name is a b...

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• Rudolph Beaton
• Erstellt 13. Mai 2022 00:03
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. App Marketplace Removal of Russia and Belarus apps

Glad to see this kind of action taken! Thank you, Zendesk!

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• Rudolph Beaton
• Erstellt 13. Mai 2022 00:00
• 1 Stimme

1. Support
2. ...
3. Workflows
4. Using placeholders

Shoutout to Mike Konstantin for that perfect solution! Exactly what I needed. That info should be added to the article, Anton de Young / Joyce

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• Rudolph Beaton
• Bearbeitet 12. April 2022 22:49
• 1 Stimme