Rudolph Beaton

1. Community
2. Zendesk Suite Q&A
3. Zendesk Monthly active users cost

+1 to this question

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• Rudolph Beaton
• Erstellt 11. August 2023 16:25
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1. Community
2. Zendesk Suite Q&A
3. Was the attachment downloaded or viewed?

I don't think this question is answered... I would also like to know if it's possible to tell which users have accessed or downloaded a file.

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• Rudolph Beaton
• Erstellt 7. August 2023 17:24
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1. Community
2. Zendesk Suite Q&A
3. Formatting of Dynamic Content removed when bulk replying with Macros

Brett Bowser - Could you create a ticket for our team, as well? We're experiencing this issue. Also, is there any general update or ETA? It looks like this issue has been ongoing for 7+ months.Than...

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• Rudolph Beaton
• Erstellt 26. Juli 2023 18:28
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1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Agent Notification App

Sabra - If the pin feature is not going to be re-added, can y'all update the article and remove the section on that feature?Ideally, it would be re-added to the app!

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• Rudolph Beaton
• Erstellt 19. Juli 2023 18:52
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1. Community
2. Feedback - Platform: Apps & Integrations
3. @mention slack user functionality on Zendesk

Any word on when this will roll out? Our team would love this! Thanks!

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• Rudolph Beaton
• Erstellt 13. April 2023 16:41
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Redaction and attachment deletion for side conversations

Toby Sterrett - Great to hear! Thank you!

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• Rudolph Beaton
• Erstellt 24. Februar 2023 21:52
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Redaction and attachment deletion for side conversations

Toby Sterrett - Any update here? We're currently forced to delete to entire tickets if PII ends up in a side convo.

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• Rudolph Beaton
• Erstellt 23. Februar 2023 19:20
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1. Talk
2. ...
3. SMS and Text message help
4. How do I remove the agent signature from proactive outbound SMS messages?

Adding my voice to the chorus of folks requesting the ability to natively disable signatures in SMS

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• Rudolph Beaton
• Erstellt 14. Februar 2023 20:36
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

Toby Sterrett - Any update on this issue being tackled? This is preventing us from utilizing Side Conversations in many cases, because our dynamic content signatures don't render properly, which is...

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• Rudolph Beaton
• Erstellt 29. November 2022 00:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Macros available in side conversations

This would be critical for us! We currently don't use child tickets because our agents can't easily use macros once that conversations starts.

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• Rudolph Beaton
• Erstellt 28. November 2022 17:37
• 4 Stimmen