Grant Foster

Adding our voice to this. For most of our requests it doesn't matter who the customer is and the agent wants to see what the subject of the ticket is as that's more identifiable in memory for what they need to action.

Even if this was an instance wide toggle where we could have it display one or the other would be a good option.

Do we know if it's also possible to change the name of the "CC" field too?

Awesome that works perfectly, thanks Simon. Was just the upload-dropzone stuff I was missing.

Just for future reference if someone stumbles on this using the code above, you can substitute out the last line for //Change Upload Label with the below to change the subject, description or attachment label/titles

//Change the subject label text
       $(".request_subject #request_subject_label").text("Add your desired Subject text for the specific form here")

//Change the description label text
       $(".request_description #request_description_label").text("Add your desired Description text for the specific form here")

//Change the attachment label text
       $("#upload-dropzone").prev("label").text("Add your desired Attachment text for the specific form here")

@... Is it possible to also do this for the "Attachments (optional)" field?

@... I'm not from the Help Desk team but you should be able to edit your JS code from the Theme section (under edit code)

https://support.zendesk.com/hc/en-us/articles/115015722628-Editing-the-code-for-your-live-Help-Center-theme-Guide-Professional-and-Enterprise-

Legend thank you Dan. Works perfectly!

Hey team,

I'm using the original code suggested which works

However just wondering if it is possible to apply different descriptions on different forms? A generic one for the attachment field doesn't make sense across all of our forms.

Were there any updates on how this is going to be configured going forward? I'm on the side of letting us choose the default option. No reason it should be a setting that's forced.