Grant Foster

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace feedback - Tab titles / details

Adding our voice to this. For most of our requests it doesn't matter who the customer is and the agent wants to see what the subject of the ticket is as that's more identifiable in memory for what ...

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• Grant Foster
• Erstellt 8. September 2022 04:49
• 3 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

Do we know if it's also possible to change the name of the "CC" field too?

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• Grant Foster
• Erstellt 7. März 2021 22:05
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

Awesome that works perfectly, thanks Simon. Was just the upload-dropzone stuff I was missing.   Just for future reference if someone stumbles on this using the code above, you can substitute out th...

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• Grant Foster
• Erstellt 9. September 2020 10:48
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to change the name of the "subject" field in the ticket forms?

@... Is it possible to also do this for the "Attachments (optional)" field?

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• Grant Foster
• Erstellt 9. September 2020 03:46
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

@... I'm not from the Help Desk team but you should be able to edit your JS code from the Theme section (under edit code) https://support.zendesk.com/hc/en-us/articles/115015722628-Editing-the-code...

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• Grant Foster
• Erstellt 5. August 2020 21:19
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Legend thank you Dan. Works perfectly!

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• Grant Foster
• Erstellt 8. Januar 2020 20:38
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Add description to the Attachments field for "Submit a request" form

Hey team, I'm using the original code suggested which works <script>$('form#new_request .upload-dropzone').parent().append('<p>{{dc 'here goes DC item title'}}</p>');</script> However just wonderin...

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• Grant Foster
• Erstellt 7. Januar 2020 20:31
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. "Visible to" no longer defaults to "Everyone"

Were there any updates on how this is going to be configured going forward? I'm on the side of letting us choose the default option. No reason it should be a setting that's forced.

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• Grant Foster
• Erstellt 25. Februar 2019 03:04
• 1 Stimme