
Grant Foster
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Grant Foster hat einen Kommentar hinterlassen
Adding our voice to this. For most of our requests it doesn't matter who the customer is and the agent wants to see what the subject of the ticket is as that's more identifiable in memory for what ...
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Grant Foster hat einen Kommentar hinterlassen
Do we know if it's also possible to change the name of the "CC" field too?
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Grant Foster hat einen Kommentar hinterlassen
Awesome that works perfectly, thanks Simon. Was just the upload-dropzone stuff I was missing. Just for future reference if someone stumbles on this using the code above, you can substitute out th...
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Grant Foster hat einen Kommentar hinterlassen
@... Is it possible to also do this for the "Attachments (optional)" field?
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Grant Foster hat einen Kommentar hinterlassen
@... I'm not from the Help Desk team but you should be able to edit your JS code from the Theme section (under edit code) https://support.zendesk.com/hc/en-us/articles/115015722628-Editing-the-code...
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Grant Foster hat einen Kommentar hinterlassen
Legend thank you Dan. Works perfectly!
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Grant Foster hat einen Kommentar hinterlassen
Hey team, I'm using the original code suggested which works <script>$('form#new_request .upload-dropzone').parent().append('<p>{{dc 'here goes DC item title'}}</p>');</script> However just wonderin...
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Grant Foster hat einen Kommentar hinterlassen
Were there any updates on how this is going to be configured going forward? I'm on the side of letting us choose the default option. No reason it should be a setting that's forced.