Andrew Snell

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Attach file to multiple Tickets

Our users are convinced this feature used to already exist before. In fact, the bulk ticket help page shows an image where the attachment icon is available further showing that this was the case. h...

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• Andrew Snell
• Erstellt 8. Juli 2021 12:42
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Suggestion: Add newline formatting in macros for Custom Ticket Fields (multi-line text)

Hi Robert, I came across this post facing a similar situation but managed to find a solution. You can use url_encode to convert \n to a usable url-safe set of chars to split on: The following shoul...

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• Andrew Snell
• Erstellt 19. März 2021 20:32
• 1 Stimme